I'm having this issue with not getting a response from them on a scheduling snafu. Posted on another thread about it as I don't think I'm gonna get an answer by the time I need it and am unsure as to what to do!
I once tried calling them and got bounced around from person to person, none of whom could help me, so I gave up.
I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.