Yesterday, I did a shop for Cori that required two purchases. One purchase was for gas, the second purchase was for an item from the store. After driving home through severe weather, going through a power outage, I began putting in report at 11:15 pm for yesterday.

My comment for not having a receipt from the CRIND was:

"I arrived at the location after the first tornado had passed over the town. It was chaos in the area. The pumps would not process cards, so I went inside and purchased $3.00 in gas. The CSR explained that the pumps never worked right in bad weather."

I submitted the receipt from the purchase inside the store.

Cori says....

"We were unable to accept the report(s) you recently submitted due to an error associated with the receipts that were uploaded. You are required to upload a copy of the receipt(s) acquired during the shop you performed. You are receiving this email because you either did not upload the receipts, or the receipts you did upload were unidentifiable, or invalid."


Then... I am asked to up load the correct receipt.


Tell me... am I stupid to continue shop for this company? Just vote yes or no, please.

Did you not pay for gas and purchase something from the Store? I never pay at the pump.on their gas shops and have never had a problem.

That wouldn't stop me for shopping with them.

Ms. Baker, I think you are saying that you bought gas only. You are required to buy gas and an item from the store. My general process is to buy gas outside with a card, but on more than one shop I've had to buy the gas inside. I also bought an item from the store, such as gum or a drink. I never had a problem with these shops being accepted. On the Cori report form for uploading the gas and store receipts, the first field is for receipts with the gas plus the additional inside purchase on the same receipt. I believe the problem here is that you did not buy an additional item per guidelines. This is a little bitty blip on the never ending learning curve. Here is my vote: Don't give up a working relationship with this company.

only YOU can make this decision...not us.....

Plus that is their generic email. The problem could have been the date not matching, the receipt could be illegible on their end, or any one of a number of issues. Why don't you call them and find out the specific problem? If, as Mary suggested, you used the inside gas receipt as your convenience store purchase, that would be a problem. My understanding was those shops often specify the item to be purchased inside.

Two receipts are required: a gas purchase and a merchandise purchase made inside the store. Whether you pay for the gas you pumped at the pump or inside the store, you still need to make a merchandise purchase inside the store. Your post isn't clear to me and I don't understand whether you actually submitted TWO receipts. You said you pumped gas and went inside to purchase it. You would have received a receipt for that gas purchase....if not, I'm sure you would have asked for the receipt. I pay inside frequently (or, if the pump does not print a receipt, I go inside and get the clerk to print me a receipt for the pump purchase). This receipt has been accepted for me in the past. Then you say "I submitted the receipt from the purchase inside the store..." - was that a purchase of merchandise or are you speaking of the receipt for your gas that you paid for inside by pumped at the gas pump?

If you made two purchases, one for gas and one for store merchandise, then you fulfilled the requirements of the shop and you should have no problem. If you made only one purchase, the gas, the shop wasn't correctly performed.

My vote is yes, I would continue to work with the MSC. If the shop was performed correctly, and you submitted two receipts, I would work with the MSC to get the shop processed. If the shop was not performed correctly, and you submitted only one receipt, I would chalk it up to learning experience and move on. Either way, it would not deter me from working with the MSC.

Stay .just stay away from Mystique shoppers

the gas shop you are referring to requires two receipts. One inside and one at the pump. However, there is an option to choose the card reader was not working and then you can make the purchase inside but it still needs to be at least 3 dollars worth of gas.

However, you still need to have also bought another item inside and preferably on a separate receipt. Also the some of the stations for this brand require a certain type of drink to be bought as the inside item and if you didn't buy that drink they will not accept it.


The other brand of gas that only requires a dollar purchase, it doesnt matter if you buy inside or outside....that one I always buy inside with cash for the dollar only since that is all they reimburse along with the other inside purchase

I would say... maybe. =)

Get in touch with the editor. As Lisa said, that's the standard form letter that gets sent when the report is submitted. If the report is expecting two receipts and hasn't received them, it's probably set to automatically send out an email about receipts so that you can fix the issue before an editor gets to it. =))

Truly, I get where you're coming from. It sounds like you had a pretty big ordeal and that, on top of it, you were tossed into the middle of chaos for a really difficult situation. Then, you write up a pretty detailed report, or at least explain the situation, and you get an email that just makes the whole thing seem like a waste of time or like people just aren't paying attention to your hard work. That sucks, I know that feeling... but if you look at it from the standpoint that this is just something that's triggered off automatically, I think the situation improves.

Now, if you can't resolve the issue with an editor or your schedulers, then... then I'd probably make a different determination.

I had something very similar happen to me just this week. I did a shop for for a company where I was slated to enter a theatre, approached a manager with my letter of intent, and get information. When I did this, I was told in a hurried rush by the manager that he "was going to have to refuse" as someone had just gone into convulsions (and was seizing) and that he had to deal with the emergency (boy, didn't I feel like a heel!). I was only quickly able to ask if I might be able to come back later (don't get me wrong... I didn't _want_ to ask that at the time, I felt like I was being extremely tactless, but... I knew it'd be an issue for the report), and was told, "I really wish you wouldn't."

I took this as a "no" from the manager and left the paramedics to do their job! Unfortunately, the manager wasn't wearing a nametag and as I was leaving, the manager's back already to me as he was walking away, I just couldn't bring myself to call him back for a signature.

Immediately after I entered the report, I was contacted by an editor, naturally. Despite the explanation I offered and the direct quotes from management, the MSC took the situation as it was a request by the theatre to return at a later time. The options given to me were to return or to not get paid.

I feel like I did my job the first time. The job I took was to enter a theatre, get information if I could, and then to enter the report. If I couldn't get the information, I was supposed to enter that data, too. A re-shop wasn't written in as a provision into our "contract"... a sort of "wellllll, if it doesn't work out... we're gonna have to ask you to shop it until it does" kind of thing. =P So, anyway...

I understand how frustrating it can be when these situations feel like "duh", and it feels just so wasteful of our time, but, I'd say to just... make the decision based on your interactions, here. Hopefully you can resolve it in a way that you will not regret in the future. =)

Sending the best,

Jen

LisaSTL Wrote:
Why don't you call them and find
> out the specific problem?


And the telephone number would be? And you are certain someone will answer or address the problem because you have experience with this?

That's my big complaint with Cori.... you can't get anyone to reply to any inquiry. If you contact a scheduler, which is only by email, then they tell you after hours you should contact support. If it is after hours, and you contact support, via live chat or email, then they tell you to contact the scheduler.


In the meantime, your work is held up, and you are penalized for being late or removed from the task.

I've had this episode happen three times in three weeks. The last time, I get an email from the scheduler saying I should have contacted the head of the program. By the time I contacted the head of the program, again the job's been removed and I've been gigged for not completing the task.

For the record, I submitted two receipts, one for gas and a separate one for a snack purchase.

OK then, if you have two receipts for the job you're in good shape and you should re-submit the receipts. Log in, click the "send receipts" tab, and you're on your way to getting paid.

Sounds to me like maybe ther receipts were too light or curled or some such problem. I would check that out. I would still shop for them. I don't think this is a huge problem. I just had a request to upload a receipt again and I have until noon tomorrow. That would seem to be plenty of time.

Lots of times these little things happen with all the companies. Not a big deal.

No need to call anyone, respond other than reupload.

Liz

Ms.Baker - I don't have anything to add, other than it sounds like you persevered with your shop through some pretty horrific weather. Glad you were able to stay safe, and kudos to you for carrying on with your shop!

I had the same issue with with CORI for another client. I just took another picture of the receipt at a higher resolution and uploaded it. After that there were no more questions. As others have said: maybe they could not read the receipt. Sometimes it is as simple as that.

yes

take pictures of the receipts close up and in macro mode. problem solved.

> Tell me... am I stupid to continue shop for this
> company? Just vote yes or no, please.

No.

In answer to the question directed at me, yes I have called them numerous times, including several calls in just the last week. I have always been able to get every issue resolved whether it was the resolution I wanted or not. That said, over 650 shops later, only a handful did not go in my favor and for those I was in error.



Edited 1 time(s). Last edit at 06/28/2013 12:45AM by LisaSTL.

I've called them a couple of times before, and always got a friendly and helpful person.

This was before the sell-out recently, though.

If you have the two separate receipts, there shouldn't be an issue. Try re-uploading them. If you still get the canned email, I'd be calling someone there.

(After a Violent Tornado)-

Choice A: "Are you okay shopper? Did you get hurt at all by the tornado, during the shop?"

Choice B: "Shopper, where is the receipt? Despite you surviving the tornado, we still need a receipt."

Choice C: Why didn't you contact us before the tornado and before you did the shop to let us know there would be a problem with your receipt?

Because you did have a viable explanation for what happened, I would let my report support the causation, but I would submit that one receipt twice.

And keep working with the MSC until strange and bizarre things or shops begin to happen.

Ms. Baker inquired........Tell me... am I stupid to continue shop for this company? She then requested.........Just vote yes or no, please.

BOB votes............a YES.

I have made several mistakes on CORI shops, but have done about 200 shops overall, some with very high bonuses. I say "no".

BusyBeeBuzzBuzzBuzz Wrote:
-------------------------------------------------------
> Choice C: Why didn't you contact us before the
> tornado and before you did the shop to let us know
> there would be a problem with your receipt?


Choice D: Please provide photos of the devastation or it didn't happen...

SunnyDays2 Wrote:
-------------------------------------------------------
> BusyBeeBuzzBuzzBuzz Wrote:
> --------------------------------------------------
> -----
> > Choice C: Why didn't you contact us before the
> > tornado and before you did the shop to let us
> know
> > there would be a problem with your receipt?
>
>
> Choice D: Please provide photos of the devastation
> or it didn't happen...

Choice D.1: ...with a time/date stamp so we know that you are not photographing devastation from another day/month/week/decade.

I love when posters ask a question and are given suggestions by others...and then snap at them. I too have calld CORI. Things worked out. At one point I had only a partial receipt...the register tape ran out in the middle of my transaction and the cashier just handed me the partial. Got a letter, called the scheduler...and she understood and put it right through.


So call.

They questioned my receipt one time. Said it Didnt Match previous receipts from that location. I told them I was positive it was the correct receipt,(and I was) as I write my job number on them right after doing the shop. They accepted it.

techman01 Wrote:
-------------------------------------------------------
> take pictures of the receipts close up and in
> macro mode. problem solved.


Hi Techman01,

What is Macro Mode, and can you use it on an Android phone?