Coyle editor requests?

Has anyone experienced difficulties with Coyle and their editors? I recently picked up several similar shops with slight variations in the guidelines and completed them all in one day. The editors came back with questions but wouldn't let me access the guidelines or my submitted report to clarify and answer their questions. I'm new to Coyle but have never encountered this issue with other companies. I replied to the editor but confused a response for one of the locations, and now they are canceling my shop without pay for "inconsistencies." Any advice or similar experiences?

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Advice for dealing with ALL shops, but specifically recommended for Coyle; Save a copy of the instructions for the shop, and type your narratives in a word processor, edit from there and paste into the form. That way you have a backup of everything required and what was submitted.

I make a folder for each assignment, put the narrative, PDF of the instructions and photos/copies of receipt in there, so I can always reference it quickly if there are questions.

If you are 100% sure that you completed the shops correctly and the error was just a miscommunication, appeal to the Support email and explain the situation.
Thank you! Excellent advice and a lesson learned from this experience. I have created many folders and will save everything moving forward. I am 100% on the guidelines I used for each location and did send an appeal email so we shall see...
I save a PDF copy of the shopmetrics report just before I submit it, so I have exactly the same info I put on the form. I also download the guidelines before I do the shop. I save everything in a folder on my desktop with everything else associated with the shop location--photos, receipts, marketing materials, all.

I do something similar on other shop forms. Most of the Sassie companies set it so you can download a PDF of the shop you've just submitted, but I make a PDF before I submit, just in case. Other companies will generate a PDF for you before you submit, and send a copy to your email after you submit.

Doing this keeps disagreements to a minimum. I'll know if it was I that screwed up, of if it was someone else.

I have had the experience of an editor complaining about a change that, unknown to them, an earlier editor had made, but which made the narrative unintelligible. Showing exactly what I submitted goes a long way toward resolving issues. Also, I've had situations where the guidelines were switched after I finished the shop, only to have the editor expecting the shop to adhere to the new guidelines. That's why I always make a copy of the guidelines when I accept the shop, and check for changes the morning of the shop.
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