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Edited 1 time(s). Last edit at 05/19/2024 01:22AM by Kol16.

Without seeing what location information you were specifically given, I'm not sure what your recourse, if any, would be. MSCs always say, "It's up to you to ensure you're at the correct location...." If they included any type of suite number or designation in the address or instructions, you're screwed.

They gave the number and Mall name but never told me abt the 2 stores in the same location.pls find below the manager's reply to me.very cleverly put. Am I supposed to understand which store to shop and clearly it is their mistake to not mention.


I understand your frustration given the time you spent on these visits.
However, we did not specify that you should visit a department store; we would have explicitly mentioned it if that were the case.

I acknowledge the confusion, as both standalone stores and department store locations within a mall share the same address.
Please note that we always indicate if a visit should take place in a department store.

As Hannah has already suggested, we can offer you a higher pay rate as a compensation (we can double it) only if you are able to perform the visits again at the correct stores.

What do you think?

If I was doing this shop, I would have first looked for a stand alone shop instead of assuming it was at a department store. They are offering a reshop for double the price, which doesn't seem like a bad deal to me. Think of it as doing another shop for the same price.

The survey takes 2 hrs to fill. its crazy.

I think they are being rather generous to offer you double the rate. You don't give enough information to give you a better opinion than that. Did it honestly take you two hours to do the report? If so, was that because you were doing other things while doing the report or because you literally did nothing but the report for two hours? Two hours is a very long time to do nothing but the report. You also do not say what the new rate will be. Also, did you have to travel out-of-town? If you redo the job, would it take you out of your way or are there other shops you can do? What are your financial needs? Are you tight for money and you need this job? These are all questions you should be asking yourself if you haven't already. Nobody here can honestly advise you on what they would do as everybody's situation is different. You need to decide that for yourself.

You say they gave you a "number." If that is the store's phone number, then it is most definitely on you for the screw-up, notwithstanding they admit there was confusion. MSCs give us phone numbers for a reason, which is so we can call and verify the store is open, the exact location, and the hours. Many of us, myself included, are not faithful in doing that and have been burnt before - and that is all on us. Chalk this up to a painful lesson learned.

Thanks dear for ur response. No, I was not distracted, it honestly was a long survey of 2 hrs

Forgot to mention, I called and made sure of the location and open hrs

Kol, what I read into the response was that the company's rep was acknowledging ambiguity, but only agreeing to cover you if you return. The decision is yours'. If it is your opinion you have been wronged AND you are not willing to accept the offered compromise, fire 'em.

Unfortunately, with so many MSCs changing names AND adding the initials CX, I am ignorant as to the company's long standing name. Therefore, I am unable to comment on their reputation.

@Kol16 wrote:

Forgot to mention, I called and made sure of the location and open hrs

When you called the location, did they tell you they were located inside a department store?

You can re-do for double the pay.

You can write it off and get no pay.

I see no other options.

Several yrs. ago, the assignments for which I applied were considerably more narrative intense. Whenever I was filing out the report for a new client, I always timed the work. That action would inform me as to if I should return for more. On my final report for EPMS, the time was 111 minutes. 30 days later, I received a wrong location rejection. I terminated our agreement because I worked the job they awarded me. In addition, it definitely does not take a month to inform anyone they erred by shopping the wrong community.

@shopperbob wrote:

Several yrs. ago, the assignments for which I applied were considerably more narrative intense. Whenever I was filing out the report for a new client, I always timed the work. That action would inform me as to if I should return for more. On my final report for EPMS, the time was 111 minutes. 30 days later, I received a wrong location rejection. I terminated our agreement because I worked the job they awarded me. In addition, it definitely does not take a month to inform anyone they erred by shopping the wrong community.

Bob, couldn't you have fought this? It seems pretty straightforward: if you go to a given address and an apartment complex exists there, you're at the right place. How could they say you did the wrong location?

@Kol16 At this point, it sounds like a "take it or leave it" offer. An acknowledgment that confusion existed is likely the best you'll get. The fact that they're offering you double pay to go back and do the shop again is something I consider rare and generous. If the location is local to you, I'd go back and do the re-shop.

That said, if I were to do additional shops for them in the future, I'd watch them like a hawk.

The devil is in the details. I look very very closely when companies have multiple locations in close proximity to each other, such as airports or large malls. A location can be in the form of a store, kiosk, robot/vending machine, or other form.

Doc, I appealed but lost. When I inquired as to why it took a month to inform me of the rejection, my query was ignored.. At the time I terminated, I was just shy of 200 completions for the company.

@shopperbob wrote:

Doc, I appealed but lost. When I inquired as to why it took a month to inform me of the rejection, my query was ignored.. At the time I terminated, I was just shy of 200 completions for the company.

That's bananapants. I would not be surprised to learn they used your report.

Why would you list the clients and the company in the original post? That breaks your agreement.

I have shopped with Albatross, now CXG, for a very long time. They can't use your report if you went to the department store instead of the stand alone store. I think that seeing the manager's response (re-read it above), they were very generous. 2 reports might take 2 hours. One report surely did not take 2 hours.

I'm unable to see the original post now, but based on the replies, I had something similar happen to me. Fortunately, the scheduler allowed me to re-shop the correct location. I've had other experiences where the report would just get rejected, and if it's scored, get a 1.

I will say some experienced schedulers are really good about this and will inform you of any potential mix-ups from the start in the shop description. For another MSC (schedulers notorious for stating shopper didn't communicate complications ahead of time when they did, and then scoring a 1), two shops were labeled with the same location name. However, in the details it does have a different address. On my way to the shop, I received an email that the location had to delay the shop. In the email, I only saw the location name and not the address. I did not think to double-check for something like this, but it bit me and the scheduler did not care or even reply back when I noted this. Future shops still have this error. I only continue to work with this MSC because of their clients.

I will say the double the pay for a re-shop is a kind compromise. I had another shop that required a dine-in, but only the drive-thru was open due to a staff shortage. I had to travel more than 20 miles (40 miles round-trip), but this MSC didn't even offer a dollar for the attempt.

Edited 1 time(s). Last edit at 05/19/2024 05:46AM by Okie.