Weather cancellation?

January 06, 2024 06:34PM

The roads are treacherous where we are. I have a shop with RBG with Nikki as the scheduler. I have read stories here. Any idea how RBG would respond? The location said they did not know if they would even be open. Stay safe, everyone.

Edited 1 time(s). Last edit at 01/06/2024 06:51PM by Niner.

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More About Cancelling Assignments

January 06, 2024 08:04PM

I am unable to comment on RBG's response, as the NIkster fired me yrs. ago. I can, though, relate an experience from 12/22.

The forecast was for both snow and sub-zero temps. I requested a waiver to visit a day early, but it was declined. I then sent a pasting of the forecast for the area, levels one & two, and stated I would not be traveling out into BFE; the four jobs were removed. The following week, after the roads were clear and the temp was in the 30s, I re-applied and was assigned for an extra sum of approx. $40. Their decision defied logic.

Niner, you stated the roads are treacherous; unless the job includes a pot of gold, stay home. Your opinion is the only one that counts.

January 06, 2024 08:34PM

If the local school district would have cancelled classes because it was unsafe to send out buses, I cancel and ask to reschedule.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.

January 06, 2024 10:18PM

I have not heard back. I emailed Nikki a week ago about another job with a question and have not heard back. I'm trying in good faith to let them know. The weather has made the news (we are in the NE).

January 06, 2024 10:39PM

Niner,

Being a Native of Southern CA, even driving when it's freezing out, regardless of the weather scares me. Here in AL as soon as the sun comes out the streets thaw and are relatively safe to drive on. But there are so many little bridges, some don't even look like bridges at all, you can't tell for sure if they are bridges or not. When it gets cold here, well, below freezing anyway, I am at home. I go nowhere. I have copied and pasted weather reports and news reports about the weather to my schedulers and they have mostly accommodated me. You may be able to guess which schedulers did not..

I thought I was a great driver, until I was forced to drive to NYC from upstate NY in the snow in May many years ago (think 30+). I wrecked my rental car on a frozen bridge, I didn't know that bridges froze, no one ever told me that. That day I drove a Nissan with one headlamp from Syracuse to NYC to get on a plane to CA. Because the Albany airport that I had flown into had closed down for the weather.

January 06, 2024 11:36PM

@walesmaven wrote:

If the local school district would have cancelled classes because it was unsafe to send out buses, I cancel and ask to reschedule.

If the airports shut down, it's too treacherous to shop, no matter what weather phenom is causing it. If the mayor tells everyone to work from home--despite begging people for the past two years to return to in-person work--I reschedule and stay home.

January 07, 2024 02:08AM

There is no mystery shop worth risking my safety for. I have no hesitation e-mailing a scheduler. That said, I also do not schedule long drives when bad weather is in the forecast.

January 07, 2024 02:13AM

@ShopperGirly wrote:

There is no mystery shop worth risking my safety for. I have no hesitation e-mailing a scheduler. That said, I also do not schedule long drives when bad weather is in the forecast.

Unfortunately, the steakhouse shops are usually booked weeks out and usually before the start of the current month. Well before the weather forecast would be out. They generally don't like you rescheduling those, but in the cases of weather what can you do? Likely the restaurant is probably not even open.

January 07, 2024 04:10PM

I booked it weeks ago

January 07, 2024 04:58PM

If my county issues a travel advisory, i.e., stay off the roads, then I will reschedule shops. If the scheduler doesn't like it, that's fine - deactivate me or whatever you want. I am not going to risk it for a shop.

January 07, 2024 06:29PM

You have done everything you can to notify the scheduler so I would stay home. I have no interest in working for someone who would put my safety at risk. As joanna81 said "deactivate me or whatever you want."

January 07, 2024 08:35PM

@Niner wrote:

I booked it weeks ago

If it was one of those 1st-10th type of jobs, you are about to be told that you should not have waited until the last minute.
I hope she responds favorably.

January 07, 2024 09:21PM

Was the restaurant even open?Many restaurants post closures on their Facebook page. I have a dinner shop scheduled for tonight with a different company but the restaurant closed early due to the inclement weather. All I can do is send a message to the scheduler.

January 08, 2024 04:39AM

I would try emailing Robin since Nikki is unresponsive.

January 09, 2024 06:37PM

Just wondering what happened with your shop? I’m considering taking a restaurant shop for RBG with Nikki as the scheduler, but I hesitate because of the possibility of foul weather preventing me from performing the shop. I guess I could wait until a day or two before the shop to accept it. But then I run the risk of someone else taking it.

January 09, 2024 09:12PM

Many days I wish I was still IN So Cal.........spent 38 years there.

Snow is pretty, BUT, 20 yrs in CO changed MY MIND, lol

January 09, 2024 09:21PM

In the summer of ‘22 I was slated to do a $10 gas station for RBG while on a trip a few hours from home. I got Covid and had to cancel the trip. I had about four other shops scheduled and all of the other MSC’s schedulers were empathetic and understanding. The RBG scheduler sent a nasty note threatening a 0 if I didn’t reschedule, and then applied one when I declined a four hour round trip to do a $10 shop.

A few months ago I was slated to do a RBG valet shop that never gets filled becuase it was next to a restaurant I was shopping. (A RBG supervisor has sent emails asking peope why this shop is so hard to fill.) I had to change the date by one day and emailed the scheduler twice. They never replied and I was given a 0. It worked out well for me becuase the next month I picked up that same shop with a good bonus.

To this day I’m still able to self-assign without issue and my score shows as “10.” I have no idea how many 0s you can get with RBG without it impacting your self-assign privileges, but from my experience the occasional missed shop isn’t going to get you blacklisted.

BTW neither shop was scheduled by the Nikster.

January 10, 2024 12:12AM

Nin, "the Nikster" is not the only bad scheduler at RBG. RBG seems to recruit them and have "the Nikster" train them.

January 13, 2024 05:15AM

I am not doing any shops during the months of January or February. Maybe even March when it has snowed here consistently.

January 13, 2024 01:54PM

I was told to do it the next day.

January 13, 2024 03:38PM

Your priority is to maintain safety for yourself. Then to communicate appropriately with your scheduler. The directions usually include that in a situation where you cannot complete the shop timely to suggest an alternate date that the shop can be rescheduled for. Keep in mind the date spreads and other scheduled periods.
I had to reschedule this week. I was treated with generous courtesy.

January 13, 2024 06:44PM

Since much of the country is being impacted by winter weather right now, most companies will be understanding. My part of the country has all of the highways closed now.

January 15, 2024 02:17AM

When I got up today the weather report and the "future radar" said the snow was going to start around 18:00. Then about 18:00 it said the snow was supposed to start around 20:00. It's 20:12 and the radar shows that the snow is going to start sometime after 21:00.. At this rate, we'll be lucky to get snow before midnight. The forecast has changed for Monday - Wednesday too. Friday it said it was only going to remain below freezing for one day, then it was going to warm back up. Now the forecast shows Monday, Tuesday AND Wednesday with no temperatures over 30 degrees F.

I am not scheduling any work until the temperatures are actually over 32 degrees F.

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