I went to that training too. I quickly grew tired of their shops. They wanted far too much detail for what it was worth. Names and descriptions of way too many people. It would stress me out :-).
I can get chicken bowl here in So Cal for $10.xx. That seems reasonable. Yes, i think the big complaint for online order is portion size. They did have some online order shops as well.
I'm very happy with the stock performance over the past few years. I like the rewards program too. This is a well run company with quality food and should do find. Just like any business, nothing is perfect and they will need to work on their issues.
@drdisney wrote:
Doing a mystery shop would be the only way I would visit this client again. Prices have gone way up, and they have been very strict about portion sizes. In my area a bowl of burrito runs around $13 and is tiny especially if you order online and are not there to tell them to add more veggies or rice. The trick I learned from shopping this client for years from the previous MS was to ask for a bowl and then ask for half and half of the meats like chicken and barbacoa. Loved working for the previous MS company as they even sent me to training for this client before I was allowed to shop them.