She does this to multiple shoppers. She has done this to me repeatedly. The last time it happened, it took 3 to 4 weeks before she created the surveys so that I could open new PO boxes. Then, she dragged her feet in creating the web enrollment surveys. She had done it multiple times before, to multiple shoppers. She keeps triggering Google security alerts because Google can tell she is trying to log into our new Gmail accounts from a different state than the shoppers and using a different computer/browser. I have asked her for months to use a VPN or ask Mintel's IT department for help and she never responds directly to my requests. So, month after month, she tells shoppers she cannot log in to the Gmail accounts to confirm mail forwarding and so she can't create the web enrollment surveys. Even after I confirmed mail forwarding for her and told her everything was set, she still did not create the web enrollment surveys. She finally created the surveys only when I pointed out that she could confirm that mail forwarding was set up correctly simply by emailing those Gmail accounts. If those emails were forwarded to the Mintel email account, then she would know mail forwarding was working. One time, she told me to invoice Mintel for an additional fee for the long delay and bother. That cost Mintel additional money and it was totally unnecessary. When she drags her feet for such a long time before creating web enrollment surveys, it just means Mintel is paying for 6 months of PO box rental but getting less than 6 months' worth of data.
She often takes weeks to respond to some emails and does not respond to other emails at all. She promises to do something "today" or "soon" and rarely keeps those promises. I am actually shocked when she says she will do something "today" and actually follows through on her promise. Shoppers have to waste time emailing her and are frustrated because it keeps happening.
She often does not send the monthly closure list when she creates the monthly collection surveys. Even after a shopper asks for the closure list, she often drags her feet for days before sending it. That means shoppers who have PO boxes up for renewal cannot renew those boxes because they don't know if the boxes are to be closed. That also means they may have to return to a post office to renew a box, close a box, or return the keys if they checked those boxes before the scheduler emails the closure list to the shoppers. The scheduler's solution? She offers to pay shoppers an additional fee for the second trip. So, again, that means it costs Mintel more money and makes shoppers do more work. All because she does not do what she ought to.
I do not know why Josh does not do something about this. I wish he would.
Edited 1 time(s). Last edit at 12/22/2022 11:16PM by BusyBeeBuzzBuzzBuzz.