@Lacey wrote:
I am trying not to give too many details here, but no, they did not assign me a new, second shop. They sent back the shop I already completed and was paid for, saying they need more info and for it to be re-submitted. The shop is on my home page in Prophet with a bright red border. The subject of the email notice I received said "A visit has been given back to you." It is not a new shop.
I wonder if the scheduler does not realize I was already paid for it. This is the same scheduler who told me the guidelines and scenario were attached to a shop (a different one), but then realized they weren't.
Would a primarily negative review of the client count against the scheduler in some way?
I would email the scheduler and specifically show them you were paid on XX date for the shop and if you redo this is it a second payment? I've never had a shop returned to me to redo unless it was my fault but I had not been paid already for it.
And no, a negative review doesn't hurt a scheduler, but a report that can't be submitted to a client does. So they may have paid you and not been able to use the report, which generated the reshop.