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error on completed shops for IPSOS

July 06, 2022 06:12PM
I have shops I completed for IPSOS. I keep getting messages the shops are not complete. There are no red opps marks showing any errors. Has anyone else had this happen?
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July 06, 2022 06:26PM
Not sure if this applies, but when they send a shop back for clarification, it reappears in your shop log. A comment stating what they need from you is usually appended to the listing in the shop log. There may not be an oops or notes on the actual form. They may just want a different photo, clarification in the comments section, etc.
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July 06, 2022 06:32PM
It's doing this on shop I'm trying to submit for the first time. They sent me back another shop to change one of the pictures, I changed it. Now when I try to submit it, I get an error message, but there are no errors.
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July 06, 2022 07:31PM
I can't get the store receipt pop-up to appear for the CF shops
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July 06, 2022 07:45PM
I tried to submit 2 reports last night, both of which 6 questions did not appear on the report, but gave a message that I needed to fix to submit. When I went back in, those questions appeared for a wink of the eye, but then disappeared. One question is receipt upload for reimbursement. When I realized that question wasn't coming up, thought to upload in the extra photos space and then explain in comments. Nope error message still.

I sent a message via the shop. Got a reply 2 hours ago saying it was a system wide technical issue, and they expect it to be resolved by this evening.

Fingers crossed . . . . .
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July 06, 2022 08:00PM
Email the scheduler, the last time that happened to me Sassie was having a software problem. My scheduler sent me an email with the questions that would not populate for me, I sent the answers to the questions back to her, and she put them in the survey, then told me to submit it.
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July 06, 2022 08:12PM
I went to Starbucks to finish my reports and upload them.
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July 07, 2022 02:27AM
Did that work for you?

And, yes, I have had this happen to me. When I got back home, I opened the report on my PC and then was able to submit.

@johnb974 wrote:

I went to Starbucks to finish my reports and upload them.


Edited 1 time(s). Last edit at 07/07/2022 02:28AM by ceasesmith.
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July 11, 2022 03:14PM
Except when you can't speak with/work with a scheduler......Had a problem with the app; long story short, 4 shops disappeared from my job list after I hit "Done" in the survey for each one. I figured they submitted, since they weren't there anymore. Next day, doing other shops, open the app and BAM! those 4 shops are back. I submit them at that time, and because I know they are late, I send an email to the generic address explaining what happened and what I did. Response back, "You can submit them from your browser." In the meantime, the editor had already rejected them; I email her to no avail. I again email generic getting a response back telling me shops are due in 12hrs. Well duh, I've done over 400 of these for yall, I guess I know that. So I email the scheduler asking if she could help fix the problem, who informs me that she is not really the scheduler right now because its still within the IShopFirst, or whatever, period. And she goes on to explain how scheduling changes are not allowed during this period blah, blah, blah. I explain (again) that this had nothing to do with scheduling, but she just flat refused to help me at all, directing me back to the generic email. Aint that a @#$%&?
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July 11, 2022 10:03PM
The postcard thanking you and the safety vest with their name on the back of it should make up for the fact that they don't give a crap about you while you're actually working. Maybe theybwill send you a card with a goofy looking guy dressed like Sherlock Holmes and a raccoon telling you they are sorry.



@shawnthewoman wrote:

Except when you can't speak with/work with a scheduler......Had a problem with the app; long story short, 4 shops disappeared from my job list after I hit "Done" in the survey for each one. I figured they submitted, since they weren't there anymore. Next day, doing other shops, open the app and BAM! those 4 shops are back. I submit them at that time, and because I know they are late, I send an email to the generic address explaining what happened and what I did. Response back, "You can submit them from your browser." In the meantime, the editor had already rejected them; I email her to no avail. I again email generic getting a response back telling me shops are due in 12hrs. Well duh, I've done over 400 of these for yall, I guess I know that. So I email the scheduler asking if she could help fix the problem, who informs me that she is not really the scheduler right now because its still within the IShopFirst, or whatever, period. And she goes on to explain how scheduling changes are not allowed during this period blah, blah, blah. I explain (again) that this had nothing to do with scheduling, but she just flat refused to help me at all, directing me back to the generic email. Aint that a @#$%&?


Edited 1 time(s). Last edit at 07/11/2022 10:04PM by thunderdeacon.
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July 11, 2022 10:04PM
Yes, it certainly is!
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July 11, 2022 10:40PM
Since the schedulers are also independent contractors, they would not get paid for helping shoppers with issues that are not even on shops that they scheduled. I'm sure they are inundated with requests for help, since Ipsos has dropped the ball on communicating with shoppers.
@shawnthewoman wrote:

Except when you can't speak with/work with a scheduler......Had a problem with the app; long story short, 4 shops disappeared from my job list after I hit "Done" in the survey for each one. I figured they submitted, since they weren't there anymore. Next day, doing other shops, open the app and BAM! those 4 shops are back. I submit them at that time, and because I know they are late, I send an email to the generic address explaining what happened and what I did. Response back, "You can submit them from your browser." In the meantime, the editor had already rejected them; I email her to no avail. I again email generic getting a response back telling me shops are due in 12hrs. Well duh, I've done over 400 of these for yall, I guess I know that. So I email the scheduler asking if she could help fix the problem, who informs me that she is not really the scheduler right now because its still within the IShopFirst, or whatever, period. And she goes on to explain how scheduling changes are not allowed during this period blah, blah, blah. I explain (again) that this had nothing to do with scheduling, but she just flat refused to help me at all, directing me back to the generic email. Aint that a @#$%&?
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July 12, 2022 04:14AM
I did a clothing shop on shopmetrics today, It will not give me a submit button. I have double checked and triple checked and tried 2 different devices, There is no Scheduler listed on the shop. After I got home back to my home network, I tried again and still nothing it still will not give me give me a submit button. It hasn't been 8 hours, but it's telling me that my shop is overdue now too.

A emailed Karen, and asked for her help hours ago. But I dont know what to do to keep from losing everything if I don't get help before it drops off my shop log..

Edited 1 time(s). Last edit at 07/12/2022 04:15AM by Morledzep.
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July 12, 2022 04:20AM
First, cut and past your narratives to another document in case you have to do the form over.

The only time that happened to me is when I tried to submit a shop before the assigned date. No idea why it doesn't work for you.
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July 12, 2022 05:10AM
@mystery2me wrote:

First, cut and past your narratives to another document in case you have to do the form over.

The only time that happened to me is when I tried to submit a shop before the assigned date. No idea why it doesn't work for you.

I made a new thread. But i also found the problem. I went into the shop from the desktop site. And it showed me that 2 of my narratives weren't long enough to they both had to have over 300 characters. But the app didn't tell me that, it didn't post notices or asterisks or anything to indicate that I had missed something or where I didn't do enough.
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