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Would appreciate advice please, getting the finger pointing act in trying to get paid.

March 14, 2022 10:34AM
I recently performed several shops all the same type, at different locations, for Intelli-shop on the same day. All were accepted. All have been paid except for one.
The rep for Intelli-shop is telling me she cannot help me, she does not have access to the records and suggested I contact Presto. I contacted Presto and they referred me back to the MSC. It was also suggested that I contact Tango (payment is made in the form of a gift card and it appears Tango does the processing). Tango is telling me they can't help me either.
So all these companies are involved in the shop - but none of them can answer any questions or help me get paid.
Have any of you ever had this happen and how did it get resolved? Thank you.
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March 14, 2022 12:55PM
I have never been involved with either Presto or Tango, but in my 16 years with Intelli-shop, I have neither ever experienced nor heard of a pay problem.
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March 14, 2022 04:41PM
I would definitely go back through Intelli-shop with the line of logic that, "I contracted for work with you for work, not with Presto or Tango, and I have not been paid." You know that your routing is correct because other payments went through. Intelli-shop is not telling you that the shop was rejected. If your scheduler cannot own the problem and solve it, ask to be redirected to a supervisor.
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March 14, 2022 04:55PM
Have you tried calling Intellishop and going above "the rep" who said they could not help. They know all the shops that have been done. I don't think it's as simple as "access to the records." Someone at intellishop has access to all their records and would know the details.

I see this number on their website 419.872.5103. Call and ask for accounting and have your shop # handy so you can ask about it.

Getting ahold of someone at Intelli-shop should be so much easier than trying to find someone to TALK with at Ipsos.
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March 15, 2022 02:09PM
Appreciate the feedback. An email to all involved helped shake it loose. This is now resolved...unreasonable hassle for it though.
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March 22, 2022 08:16AM
There was somebody from Intellishop on another thread about Intelishop payment DM him.
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March 22, 2022 03:07PM
@audrialyn30 wrote:

There was somebody from Intellishop on another thread about Intelishop payment DM him.

Here is the link to that thread... [www.mysteryshopforum.com]
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