I did a restaurant shop about two weeks ago with Coyle. I received an email from the editor asking me a few additional questions about my shop. I know see that my shop is set to be paid next month. But my question is, does Coyle email you feedback on how you scored on the evaluation? I read somewhere that they do a scorecard but I haven't received anything else from them nor can I find it anywhere on their site?

I’ve only gotten scored randomly
(Or rather they’ve only shared those scores randomly)

Edited 1 time(s). Last edit at 10/08/2021 05:53PM by asleep.

Here is the feedback I got from one of two identical shops I got recently. I never got feedback from the other, but both are ready for payment. I hope you can make more sense of it than I can.

It appears there are two gradings, but only one location is listed. So, I don't know if it's one grade for each location I did or two grades for one of the locations.

"Your grading for this assignment:

Location: XXXXXXXXX.

Survey Date: 2021-09-29

Survey Grading Total: 100

Submitted with 24 hours; collateral material forwarded.: 1 (Yes)
Client objectives met.: 1 (Yes)
Re-submit: Review did not need to be re-submitted.: 1 (Yes)
All checklist fields have values, times, or required information entered.: 1 (Yes)
Checklist matches narrative; no inconsistencies.: 1 (Yes)
Comments provided for ’No’ and 'N/A' scores; 3-5 words only.: 1 (Yes)
Objectivity: Phrasing of observations was non-emphatic, dispassionate, and without emotional weight.: 1 (Yes)
Professionalism: Writing tone is professional, not too casual or conversational; no colloquialisms, or contractions.: 1 (Yes)
Content Complete: Observations are fully supported and relevant to performance. No gaps or unsupported statements. Observations were in their appropriate sections.: 1 (Yes)
Minimal grammar, punctuation, and typos. Quotes correctly punctuated.: 1 (Yes)
Adherence to CHG conventions for date, time, phone number, number writing, etc.: 1 (Yes)
Nothing else significantly wrong with narrative.: 1 (Yes)

Grading comment:

Hi Walter, Thank you for your submission! Sara (Neutral)

Total grade (up to date):

Grading Total: 0.93 (93.33%)
Submitted with 24 hours; collateral material forwarded.: 0.83 (83.33%)
Checklist Cover Page items complete, 3-4 Sentences in summary.: 1.00 (100.00%)
Client objectives met.: 0.67 (66.67%)
Re-submit: Review did not need to be re-submitted.: 0.67 (66.67%)
All checklist fields have values, times, or required information entered.: 1.00 (100.00%)
Checklist matches narrative; no inconsistencies.: 1.00 (100.00%)
Comments provided for ’No’ and 'N/A' scores; 3-5 words only.: 1.00 (100.00%)
Objectivity: Phrasing of observations was non-emphatic, dispassionate, and without emotional weight.: 0.83 (83.33%)
Professionalism: Writing tone is professional, not too casual or conversational; no colloquialisms, or contractions.: 1.00 (100.00%)
Content Complete: Observations are fully supported and relevant to performance. No gaps or unsupported statements. Observations were in their appropriate sections.: 1.00 (100.00%)
All sections complete incorporating attitude, attentiveness, and salesmanship in chronological fashion. (2 points): 1.00 (100.00%)
Narratives flows; observations are laid out logically and in chronological order; read smoothly without tangents or digressions.: 1.00 (100.00%)
Detailed narrative given for each section.: 0.80 (80.00%)
Time stamps for calls are included in all sections.: 1.00 (100.00%)
Opening and closing quotations are given for each staff interaction: 1.00 (100.00%)
Minimal grammar, punctuation, and typos. Quotes correctly punctuated.: 1.00 (100.00%)
Adherence to CHG conventions for date, time, phone number, number writing, etc.: 1.00 (100.00%)
Nothing else significantly wrong with narrative.: 1.00 (100.00%)

Thank you for your participation in this project."

The way I read it the first score is for the shop you just did and the second is a summary of all the shops done. If someone has more info I defer to them.

@Msilk wrote:

The way I read it the first score is for the shop you just did and the second is a summary of all the shops done. If someone has more info I defer to them.

This is correct. Coyle is...fun to deal with.

@Msilk wrote:

The way I read it the first score is for the shop you just did and the second is a summary of all the shops done. If someone has more info I defer to them.

I agree! They score some shops and others I only see "okay to pay."

It makes sense that the second is a running score for all my shops.

The first couple shops I did for Coyle bounced back between editing and me a few times until I understood what they wanted in their reports.