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Will my shop be accepted??

September 03, 2019 02:30AM
Hello everyone. I just completed a fine dining shop for Customer Impact and I screwed up. It was a steakhouse and the guidelines clearly stated that if both guests order steak, they must be different cuts. I ordered the normal fillet and my guest ordered the petite fillet and shrimp entree. I was focused on the server and what was going on and missed this. I believe I did a great job on the shop otherwise, but I am now worried that I will be eating (no pun intended) the $150+ expense.

Has anyone had a similar experience with CI and what was the result?
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September 03, 2019 02:43AM
Aren't they two different cuts?

Filet is not a cut of meat. You can have a filet of a cut of meat. If you both ordered filet mignon, then you may have both ordered the same cut. The filet mignon is just the small end of a tenderloin, tenderloin is the cut of meat.

Anyways, seems like you ordered two different dishes.

My posts are solely based on my opinions and for my entertainment, contact a professional if you need real advice.

When you get in debt you become a slave. - Andrew Jackson


Edited 1 time(s). Last edit at 09/03/2019 03:18AM by isaiah58.
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September 03, 2019 03:04AM
Hmmm. I have no idea, please let us know. It does seem that they might forgive this since they were two different sizes of steak, and maybe because one was a "surf and turf" type of meal it might get accepted. I wish you luck.
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September 03, 2019 01:28PM
You ordered 2 different entrees- one steak, one surf n turf. I think you'll be fine. But then again, I am not your editor.
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September 03, 2019 02:08PM
ATLShopper

My name is Daniel Price and I'm the COO at Customer Impact. Just based off what you wrote in that post I think you should be fine. If you are worried or want to discuss it more, email me at dprice@customerimpactinfo.com and I'd be happy to review the shop or leave a note for the editors that we discussed it.

Daniel Price
Chief Operating Officer
Customer Impact, LLC.
dprice@customerimpactinfo.com
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September 04, 2019 01:14AM
Thanks very much Daniel!
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September 04, 2019 11:31AM
Thank you, Daniel, for being here with us! It is always good to hear from MSC representatives regarding shoppers' concerns. Kudos!
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September 04, 2019 01:25PM
Snaps to Daniel at CI!. Stayin' classy.
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September 04, 2019 02:22PM
I add my cheers to the rest -- I've dealt with Mr Price, and in my opinion, he is the ultimate professional.
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September 04, 2019 11:42PM
There are a few other MSC reps I like as well (Shopper's View Christine, KSS Pete, and a few more). I find it refreshing that they can come to the forum and diplomatically resolve most issues. There have been a few other reps and MSC owners who were not good at diplomacy. I agree that DP is pretty awesome with this.

But, while I have your ear, Mr. Price, I would like to bring to your attention that the merchandising jobs your company offers don't have great fees. I am glad you are able to fill them at a lowly fee, but as an experience merchandiser and project retrieval specialist, I make a much higher dollar with other companies. Hopefully you are getting quality people who conduct their tasks perfectly for that amount.

Thank you for your time, and thank you again for dropping into the forum and addressing issues!
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September 05, 2019 03:50AM
My shop was accepted and I received a very good score. I lost my $12 fee, but I feel that is very fair, considering my mistake. Excellent MSC and I look forward to many more shops with them.
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September 15, 2019 02:46PM
.

A Dad shopping the Ark-LA-Tex and beyond.


Edited 1 time(s). Last edit at 09/15/2019 02:47PM by ShoppingDad.
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September 15, 2019 02:50PM
@ATLShopper wrote:

My shop was accepted and I received a very good score. I losetmy $12 fee,

I'll bite how did you lose the $12 fee?

A Dad shopping the Ark-LA-Tex and beyond.
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September 15, 2019 03:04PM
I would guess, based upon a similar situation in which I screwed up an aspect of a dinner shop, that the company accepted the shop but did not reward the shopper with complete fee and reimbursement. For me, the shop was accepted and something over budget was not reimbursed, or something. It was awhile ago... I was pleased because the outcome seemed fair and was related to what went wrong according to guidelines.

My garden in England is full of eating-out places, for heat waves, warm September evenings, or lunch on a chilly Christmas morning. (Mary Quant)
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September 15, 2019 03:19PM
Having worked for CI 12 years, my top three companies, I would have said you'll be fine and in turn be careful next time, however Mr. Price was astute and answered. They are a top of the line company, but for you to worry about this shows you are a good shopper. Enjoy the many fine restaurants they provide.

Live consciously....
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