DSG Associates issue

I have noticed that DSG has been extremely slow in paying the last few months. Are they having money issues? I am now having to email and call to get paid for shops done early December! They don't pay much then add the time to track down payment and reimbursement, it just isn't worth it. I fear this is a sign that they are not doing well and I worry I am going to be out the time and money for the last 5 shops I completed for them.

Edited 1 time(s). Last edit at 02/12/2018 06:19PM by SassyShoppin.

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Hi SassyShoppin,

This is Megan Reyes, Operations Manager of DSG Associates. We sincerely apologize if there has been a delay on the check as visit fee for the shops you completed December. This is the first time that this has happened due to the technical issues we encountered on our Accounting department. As a resolution, we no longer wait for the status of the initial check mailed last January, instead we issued a new check and mailed it right away.

DSG has been in business for more than 37 years now and we are proud to be a member of MSPA and BBB. You are dealing with a reputable company. There's nothing to worry as the business is as stabled as it has always been.

Rest assured that the rest of the visit fees on your completed shops will be mailed 42 days as promised without any delays.

Again, we apologize for this inconvenience. If there's anything we can be of help, please feel free to contact us at our Toll Free number. You can also reach me at my contact information below.


Regards,
Megan Reyes
Operations Manager
DSG Associates
megan@dsgai.com
Direct: 818-322-4366
Toll Free: 800-462-8765x118 or 818-337-1272x351
After Office: 818-322-4366x118
Fax: 888-711-3181

Megan Reyes
Operations Manager
DSG Associates
megan@dsgai.com
Direct: 818-322-4366
Toll Free: 800-462-8765x118 or 818-337-1272x351
After Office: 818-322-4366x118
Fax: 888-711-3181
I did a shop for DSG on January 15. I was unable to get a receipt, and emailed my scheduler immediately, letting him know the situation, and that it was beyond my control. I then completed the report, and submitted it. The scheduler called me two days later, stating that my receipt was missing, and had to be turned in immediately. I repeated what I had stated in my email to him, and asked if he had read it. We went back and forth for a few minutes, as he did not seem to understand what I was saying, He finally said he understood, and that it was okay, he would let me know how it went with the client. He never got back to me as to whether I would be paid. I was called the following month, February, and asked whether I could shop the same location. I knew that, according to the rotation requirements, I wasn't eligible. I stated this to the scheduler, and I was told that I was okay to do the shop. I accepted the shop, and completed it without incident. I still have not been paid for the first shop, and it is well beyond the 42 days stated in the previous reply by Megan115. I have messaged my scheduler twice now, and have received no reply. It would be nice if the Prophet companies listed pay dates, scores, and whether shops have been accepted, as other companies do. Shops are only listed as "completed", but there is no way of knowing if they have been accepted until you receive your check.


UPDATE: I received the check in the mail today! Thank you Megan for the quick reply to this issue!

Edited 1 time(s). Last edit at 03/06/2018 01:01AM by ladymacleod.
Hi ladymacleod. Can you provide or message me your information so I can help you out? You can also email me at megan@dsgai.com or call our Toll free 1-800-462-8765.

Megan Reyes
Operations Manager
DSG Associates
megan@dsgai.com
Direct: 818-322-4366
Toll Free: 800-462-8765x118 or 818-337-1272x351
After Office: 818-322-4366x118
Fax: 888-711-3181
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