For those who are interested, there is a serious shortage of trained video shoppers. I make 2 times (or more) as much doing videos each month as my rig cost me. I have used the same two rigs for about 3 years. The rigs now on offer do not have the problems with "corrupt files" or with files that become mysteriously "copy protected." For the past year or so, most video shoppers have learned how to use a freeware program that will restore corrupt files in about 3 minutes. The other problem, though relatively rare, is still there with the Archos rigs. That's why many of us are delighted to have a good deal on a complete PV-500 rig. The "bulk buy" price is less than half of what the PV-500s cost about 3 years ago, and this generation is vastly superior to the old PV-500s. All of my 3 existing button cams will fit the PV-500 (which also comes with a button cam.) The cams and their tiny wires are finicky, but there is great pro who rebuilds button cams/wires for about $20 for video shoppers and undercover cops.
As for the "bulky" equipment, the other virtue of the PV-500 is that the entire rig (sans the tiny camera and its little cable) is about the size of a pack of cigarettes and not much heavier. It fits in the pocket of my slacks or jeans, without showing anything suspicious. That is including the integrated battery. Ain't progress grand? Even the current Archos rigs are only about half the size of the rigs that I learned on back in the Dark Ages (aka 2006). So, I can now wear shirts for video shopping that are just a tad larger and/or longer than those that I would wear for everyday.
As for getting "tagged," it has happened to everyone at least once. But, I have done several thousand video and/or on site audio shops and have been tagged exactly twice! (Stupidity happens.) The reason that many people who try video shopping get tagged is that they do not develop scenarios that hold together, not because their equipment is seen.
As for frustrations with "targeted" shops, I don't know of any major video MSC that does not provide a "trip fee" when the target is unavailable for a long format assignment (i.e., new homes, senior living, office suites, etc.). And, the travel allowance for that frustrated attempt is paid in full. (There are two video MSCs that I do not work for, so they may differ on this.) Just last week, my target was in an appoinment with a real customer. I got a trip fee, my travel allowance, and the opportunity to call ahead to make an appointment on a day when we know that the target will be working, to get an additional full fee report. Unlike to apartment shops, with targets that will drive you nuts, the long format shops usually have schedulers who are in constant contact with both the client and the shopper, so that the shopper can be certain that, 99% of the time, the target is on site when the shop goes down. (Yup, I missed the target who had been there until she fell and broke her ankle an hour before I got there.
Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel
Poor customer service? Don't get mad; get video.