I did three shops for them three days ago for the same chain. It involved buying a lottery ticket at each place.

I got a poorly written email from them this evening, saying the date on one of the lottery tickets was wrong! I'm not a lottery ticket buyer so thought I must have been given an old ticket. But I found my photos and the dates are all the same and all correct. I emailed them back and received another poorly-written email saying the problem "seems to be the address" and no mention of the date on the lottery ticket. Furthermore, I was told to re-enter the information. I went to my account and two of the reports have been wiped clean and I am to do them again! But I don't know what the problem is. Is it the date on the lottery ticket? Or some kind of address problem?

I emailed them back asking them to clearly tell me what the problem is and to restore the reports so I can try to figure out what if anything is wrong, and that a report four days after the event is not going to be as good as on on the day of the shop.

Is this typical of them? I'm not impressed at how poor their communication is.

I just got this email, equally opaque.

"The receipt/lotto ticket didn’t not match the reports. Then the receipts you sent, the times were different. Please re-enter in the reports and please be sure to confirm the addresses to the report and receipt."

To me "The receipt/lotto ticket didn't not match the reports." means that it did match. After all, it didn't not match them I've never heard of anything as crazy stupid as deleting an entire report.

Thank you for replying. I was starting to think I was turning into a grumpy oldie.
Their writing IS atrocious, and I have never heard of a report being deleted either.
I still can't figure out what they think I did wrong. Maybe they accidentally deleted the reports and are trying to make it look like my fault.

You can call your scheduler and speak with her for clarification. Here's the phone number: 1-800-263-2980

I don't know what's up with the poor English in the email - as far as I know, all their schedulers speak/write English and some are bilingual (French & English). That email looks like a bad example of copy & paste and doesn't even make any sense.

I have gotten mulitple French emails from the. I believe French is their first language?

No, French is not their first language. They are located in Toronto, Ontario. Not all of their schedulers are bilingual.

I had to fix the report once (my mistake - an incorrectly entered observation) and it was "released back to me" (the phrase the MSC used). It came back completely empty and all the info had to be reentered again.

I think I won't continue with them. Look what I just received. I also remember last year I received a rude email demanding why a report was not done. I told them I only received the shop a few hours ago. They told me it had been in my account for a long time. I replied again, no, I just picked it up. It went back and forth like that until they finally apologized, saying they were mixing me up with someone with a similar name and number. It's like kids playing school with them.
With this shop, they originally told the date on the lottery ticket was wrong. It wasn't, so they dropped that tack. Then she told me the problem "seems to be the address". I'm not doing it again.



At this time, you have used up enough of my time with an error you have made on the report.

I suggest that if you would like to continue with In-Touch, to enter in the details again and attach the correct receipt and lotto ticket.

I am off tomorrow and will not respond back to any further emails in regards to this matter.

You entered wrong information and you attached the wrong attachments.

Regards
Amanda

Amanda Farrell
afarrell@intouchinsight.com
Territory Manager
905.829.9548 ext. 7228
1.800.461.2873 ext 7228
Skype: amandaintouch

Do you have a saved PDF of your report? I would first go through and make certain that their wasn't an error on my report. When doing multiple reports for the same company, it is too easy to enter it on the wrong form or attach the wrong receipt. Look carefully at the address and confirm it matches the one on the report. We have a street in our town that changes name 4 times in a 5 mile stretch. The road is completely straight without even the slightest bend as you are driving down it, so many people might not realize that 12th, west, rose, and lake are all the same road when looking at it. I once had a shop questioned for that exact reason as the person looking at it didn't think 321 west, which was on my shop form, and 321 rose, which was on the receipt, were the same place.

That said the refusal to help you to figure this could be maddening if you don't understand what is wrong.

Life's too short. I'm now very glad I did not return a call from one of their schedulers. (I haven't worked for In Touch at all. I haven't worked for Service Intelligence in years.)

Edited 1 time(s). Last edit at 12/24/2012 07:32AM by BusyBeeBuzzBuzzBuzz.

It may well have been my fault. But since they deleted the two reports I have no idea. I didn't save the report.
If I mixed them up it would have been easier to reverse them than erase them. That's disrespectful of our time.
I guess it is for the best that I found out what they are like early on.

Yes, it would be easier to fix than redo the reports. But to CYA, you need to keep copies of all reports you turn in. I make PDFs of the reports...it would be so easy to check, then, if a mistake had been made, and the PDF could have been sent to the employee to prove my point.

Did you mean sent to the employee or sent to the MSC?

Can anyone sign up for the grocery store shops in cities that start with Q-Z? The shops I see end with Palm Beach alphabetically.

I am really surprised Amanda didn't close with Merry F---ing Christmas. If only she had been as clear in her clarification e-mails as she was in the screw you e-mail it would have saved both of you a lot of time.

That would have been a lovely touch, Lisa! LOL

Karen IL Wrote:
-------------------------------------------------------
> Yes, it would be easier to fix than redo the
> reports. But to CYA, you need to keep copies of
> all reports you turn in. I make PDFs of the
> reports...it would be so easy to check, then, if a
> mistake had been made, and the PDF could have been
> sent to the employee to prove my point.


Service Intelligence just moved all their shops to In Touch. I was unable to save SI reports on PDF or cute pdf. I'm hoping I could save PDF on IT's site. SI and now IT is one of my top 3 company. One time I messed up on a report and someone called to help me fix it.

Thanks to all for this thread.

I am surprised that Amanda is still employed with InTouch. I know from experience that she likes to accuse shoppers of making mistakes but would never admit to making one herself.

Last week I saw they had rejected two of the three shops. That's fine, I should have saved a copy of them.
Today it shows three accepted, two rejected. I only did three. So they rejected two of them, then accepted them.
Fine with me.

I've never had any issues with them, but then again I've never had to deal with Amanda.

I have never had any problems either, but it will be interesting to see how it goes now that all the shops have moved from Service Intelligence over to the In Touch site.

I'm on the east coast and when things were on Service Intelligence, I couldn't keep up with the demand. Now that everything has been moved to In-Touch, I can't seem to get a shop. Anyone else notice this or is it just in my neck of the wood. Also, I've never had a problem getting paid by them either.

I'm on the east coast, too. I have plenty of shops (although it's still just the one convenience store client carried over from InTouch). I get paid every two weeks - no problems there. The only difference is we are told what menu item we have to purchase, but I believe that's a client request not the MSC.

Over the years I too have had problems with Amanda however we get along really well now except when I make a mistake. I have no problem with that because I get paid to do it right and she gets paid to get the jobs out and to make sure the clients get accurate information.
Also she appreciates those that help when she is in trouble getting shops out. Ask yourself, are you one of those or do you only do what is good for you? Sometimes it goes both ways.