I feel your pain. I have had these same issues and been deactivated six different times during five years of working in these mountains and little towns and rural areas that no one else will serve. I don't know how they are getting these jobs done now but I so don't care. Free at last, thank God I am free at last.
BigEdBSA Wrote:
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> I work for over 30 mystery shopping companies;
> rarely do I get calls from any of them. 95% of the
> time I just work via e-mail. Not so with Purple
> Portal MF! I get sometimes as many as six phone
> calls a day in broken English from the
> Philippines. It is so obvious they are reading
> from a script. It always starts like.....
>
> "Hi this is.... (Fill in any American sounding
> first name) i.e. Bubba, Billy Bob, Sally, Bill,
> David, Betty, etc.) from Market Force! May I speak
> with Ed? Hi Ed, how are you doing? (( Please
> consider for a moment how bizarre it is to be
> getting so many calls from 9,000 miles away from
> people I do not know who always want to know "How
> I am doing!”))
>
> Then they launch in, I have available assignment
> HST439 at location W348 can you do this?
> WHAT??!!!?? Tell me a name or a City, not this
> crap!
>
> As for me, I am getting these calls sometimes
> while on another mystery shop for another company
> or while driving up some mountain highway in the
> Blue Ridge or Great Smokey Mountains. Often this
> involves going up 14% grades or executing 360
> turns on windy mountain road (when I have any cell
> phone coverage at all). It is not like you can
> call any of these Filipino people back if you miss
> their call.
>
> One time I had three different MF Purple people
> calling me at the SAME TIME for different
> assignments.
>
> Yesterday I had one of them calling me for a Blue
> Portal assignment, a simple drive through
> restaurant that I have done hundreds of. This
> person was going to drag this out for 30 minutes,
> reading me all of the qualifying questions, etc.
>
> Then they always end with the same monologue about
> MF's toll free help desk number and their website,
> as if I am not there every day anyway .
>
> The cultural disconnect and wasted time dealing
> with these nutty calls is causing me to seriously
> consider cutting myself off from MarketForce
> totally, both Blue & especially Purple Portal (you
> could say it is even more annoying than that other
> purple beast....Barney the Dinosaur).
>
> They also have a rather deranged supervisor
> (purple portal) at the Scheduling desk who suffers
> mad bouts of delirium and deletes accounts when
> one shop was not done by deadline (The one time
> when this happened to me I had 16 other shops
> successfully completed that same week). It took
> someone over there several hours to rekey in all
> of my permanent assignments, pending jobs, etc.
>
> Is anyone else having these issues? Does anyone
> intelligent at Market Force realize just how out
> of step they are with the rest of this industry?