How do I get my scheduler to answer my questions ? I have sent emails, I have left a voice message and she continues to ignore me. If I did not enjoy the shops so much, I would just quit working for this company.

She is constantly begging for people to do shops and I asked her about a referral bonus. Nothing.

Recently she said I only did 2 out of 3 required evaluations in my report which rated me negatively but the fact of the matter is, that there are 5 options for this particular shop - however - 2 were not available because it is a slightly different shop and the the 3rd element was impossible because of the shop location. I had nothing to do with that. I was assigned an area and that final option was not in that area. So she ignored my email about that.

I just don't know. I had a question about pay and my email was ignored about that. After much digging I found the company found number and no other than the owner of the MSC answered the phone. He was quite long winded and sought to tell me that the info was on some random page. So why do they ask for your paypal if they only pay by check ?! Of course no where does it say if you have not been paid before, you will be paid late your first time. They are supposed to pay on the 30th but they paid me on the 8th.

I hate that some companies have such great shopping opportunities but they way the interact with us leaves much to be desired.

If it is a SASSIE company sometimes the best way to get a response is to contact through the Help/Contact on your Shop Log for that shop. I have to assume that there is a better record of contacts through that than through just general email and so you are more likely to get an answer.

As for the rest . . . I can understand the companies getting tired of answering questions they thought they answered in their printed material "if only you would read". It is the same with shoppers getting tired of editors asking questions you thought you answered in your report "if only they would read". Not a perfect world and some shopper/company relationships work better than others.

Thanks, Flash Unfortunately, it's not one of those sassie companies. I read the thread about the sassie companies asking over and over for shoppers for shops that have been requested by us and never filled - I've experienced that and eventually stopped working for them.

This company is very small. I would guess there is only a handful of schedulers. Thank goodness it is only seasonal work because my frustration level has me pondering retiring from them.

I am not condoning the schedulers actions but one scheduler told me she has 5,000 shoppers, (or perhaps in the circle of things)....

I can see how it would be difficult to answer every letter. ..

I never write them unless I get a "clarification letter" but that's usually from an editor.

I wait 4 months before bugging them for money...

I too have wrote and not got a response...

But if thousands of Shoppers are writing you (as a scheduler) about pay, questions, late shops, definitions, qualifications, problems, questions about addresses, rules.....I think it would be a bit overwhelming at times.

Once again, I am not siding with either, but just saying maybe there is a reason why they don't call/write/email/text back? (might not be a good enough reason if YOU need one of the mentioned responses from them, that I do understand)...

If the schedulers are overwhelmed by the amount of e-mails they get then the system needs to be fixed It is unacceptable that a scheduler does not respond. I had a shop that had an incorrect address. The address was an east address on a north/south street. I contactd the scheduler to get a clarification of the address. Never heard a word. Did the shop anyway and, of course, shopped the wrong location. When I got the rejection e-mail, I responded that I had tried to clarify the address, sent the person a copy of the e-mail asking for clarification and got paid because it wasn't my fault. I'm sure the company wasn't happy they needed to pay for the shop twice.

But kudos to that company for doing the right thing! Who was it so we can at least add them to the list of good guys?

I'm glad they paid you, avitoots. I have been to wrong addresses many times. In fact, even though I had coerrected the address with TS many times, they still list the location as the former name of the shopping center.

Off= topic, but have you ever shopped somewhere that obviuosly needed to be shut down by the the authorities that regulate it and then see it closed that same year ? I did a shop at a grocery store that was in disrepair. I noticed that the water spigots that wet the veggies were rusted. I never bought any food there, just paper products but eventually the store was closed down.

You know what, Lisa? I honestly don't remember which MSC. However, I can tell you they were doing Footlocker. I think it's o.k. to mention the client as long as I don't mention the MSC.

If that's who I think it is then it's not a surprise. They are extremely fair