1. Forums
  2. Mystery Shopping Discussion

Appliance Recommendation Shops

July 02, 2024 07:27PM
I am a little confused about the new washing machine recommendation shops. The directions mention an assigned brand and model, but I do not see a specific mention of that. I do see a general category: lower budget and top loading with a given set of washing features. I have emailed the scheduler, but have not heard back. Has anyone completed one of these jobs that can explain what is meant by assigned brand and model?
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

July 02, 2024 07:32PM
This will totally and completely shock you, but the guidelines are just poorly written (I does not stand for I for Detail in the MSC's name!) . What they want is a picture of the appliance that was recommended to you based on the assigned scenario. So if you are assigned the budget washer under $800, they want a picture of the washer and product tag of what was recommended. I've done a few of these, and thats how I submitted them and they were approved right away.
Reply
July 02, 2024 07:42PM
Thank you so much. I understand exactly what you mean. They should pay you to write the directions. I appreciate you responding so quickly. I have one shop scheduled today.
Reply
July 03, 2024 06:01AM
I hope it went well @Rg. These are pretty easy to complete and reports are not too bad. I'll take these over a cell phone shop any day.
Reply
July 03, 2024 01:27PM
Come on, Service, they aren’t *that* different from each other. You’re just trading one Samsung product line for another.

If your path dictates you walk through hell, do it as though you own the place. -unknown
Reply
July 03, 2024 04:09PM
@drdoggie00 wrote:

Come on, Service, they aren’t *that* different from each other. You’re just trading one Samsung product line for another.

Touché
Reply
July 03, 2024 05:43PM
These are so easy. I don’t like cell phone jobs, but sometimes if the other jobs are sparse… I’ll give in and do a few.
Reply
July 07, 2024 11:10PM
Through multiple MSCs there are two constants on these shops: poorly written guidelines and declining fees.
Reply
July 19, 2024 03:47PM
Stupid guidelines+stupid shop form=cranky doggie. I may bite cardboard Fred on the leg.

1. exterior selfie -rolls eyes-
2. price tag of first recommended appliance
3. "upload a close-up photo of your assigned Samsung model on display" I don't have a model, I have a budget. Do they want a close-up picture of a Samsung washer that's within budget or a close-up of the price tag of a Samsung in-budget washer?
4. "upload a photo of the most prominent Samsung display." Okay, a photo of the high-dollar washers. Check.

Anybody for #3? Never seen such a rinky-dink, inept operation in my entire life. I bet their parking lot is full of clown cars.

If your path dictates you walk through hell, do it as though you own the place. -unknown
Reply
July 19, 2024 07:40PM
They want a picture of the appliance that was recommended to you. The one that matches the price tag you are uploading to the report. I've done a bunch of these and all were accepted this way. So i guess I'm guessing at what they want here, but my guesses so far have been accepted

I mean you could email the blackhole and ask them to clarify. And they will tell you to read the Guidelines. Kind of like a dryer: around and around you will go!
Reply
July 21, 2024 10:38AM
@Cassiespark wrote:

I mean you could email the blackhole and ask them to clarify. And they will tell you to read the Guidelines. Kind of like a dryer: around and around you will go!

Truer words never written! And when you respond that the guidelines don't address that point, they either don't respond or get annoyed with you because you actually read both the guides and the survey and that neither is clear nor answers the question. And that--gasp--you want to do the shop correctly!

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.


Edited 1 time(s). Last edit at 07/21/2024 10:39AM by BirdyC.
Reply
Sorry, only registered users may post in this forum.

Click here to login