The board says to review for changes, but I cannot see any difference in the small description and have not accepted one to see the full instructions. Anyone?

It's not really a change. The e-mails say to order your sandwich, then wait until the cashier suggests other items.

At some point it was changed to order the burger and either the fries or drink. Then, wait for the cashier to suggest the one you didn't order. Now, you just order the burger and wait for the cashier to suggest a drink, fry, and shake. It is only a slight change.

In other words, still just stand there during the uncomfortable 10-second pause.

Thank you!

@drdoggie00 wrote:

In other words, still just stand there during the uncomfortable 10-second pause.

Hey, you can put that 10 seconds to good use determining if the crew is "genuinely happy!"

The long pause is just so awkward. I really liked the change they had made where you can choose one item and see if they suggest any of the others. That seemed a bit more natural to me, especially when I do almost all of these shops alone.

the pause followed by adding 2 items is hilarious. at least 1 it was natural, because it was like “oh yea, i need a drink too”

There is a milk shake question now included in the beverage and fries offer. Used to be a separate question.

Yes, milk shake question and a narrative box if you answer "NO."

Five Guys isn't the only shop that asks about "genuinely happy." A chicken place I do asks the same question. My answer for both: if no employees bite my head off, they're "genuinely happy."

nobody paid attention that you shall take a picture not just a receipt but receipt with ticket attached to the bag.

@gene wrote:

nobody paid attention that you shall take a picture not just a receipt but receipt with ticket attached to the bag.

This is brand new. I haven't seen this requirement before, and I have a Five Guys app shop for TOMORROW.

@gene wrote:

nobody paid attention that you shall take a picture not just a receipt but receipt with ticket attached to the bag.

Is this for the delivery shops? They hand me my receipt at the register when I dine in.

@wrosie wrote:

@gene wrote:

nobody paid attention that you shall take a picture not just a receipt but receipt with ticket attached to the bag.

Is this for the delivery shops? They hand me my receipt at the register when I dine in.

No, this is for the order on their app shop. These are by far the easiest ones, but it's new to scan the paper they attach to the bag. You don't scan the bag, only the email receipt and the attached paper from the bag.

I did a dine in today that also requires the photo of the two receipts side by side

I did an order online/pick up inside earlier today, and there wasn't a requirement to upload anything other than the email receipt. I noticed they taped a receipt to the bag, but I tossed it.

I was pretty much over Five Guys. This seals the deal. Wholly unnatural consumer behavior...

Shops near me got to $18 with MAO. Offered my usual $30 at both locations. It took about a day but they denied both. Back to $10.

Got a call tonight offering $25. Said I needed $30. Just got the email they approved $30 for tomorrow's dinner. Guessing someone flaked.

@wrosie wrote:

Shops near me got to $18 with MAO. Offered my usual $30 at both locations. It took about a day but they denied both. Back to $10.

Got a call tonight offering $25. Said I needed $30. Just got the email they approved $30 for tomorrow's dinner. Guessing someone flaked.

This MSC has such an unpredictable offer/acceptance pattern (particularly for the last year) that I feel there must be some randomness on purpose. Of course there's always the chance a nearby shopper took it for less, but sometimes I think they're like "We got 40 today across the country. Remove the rest of the listings." And then also "Oh I just noticed no one has been here in 5 months. Time to activate the phone crew!"

@Amarsir wrote:

@wrosie wrote:

Shops near me got to $18 with MAO. Offered my usual $30 at both locations. It took about a day but they denied both. Back to $10.

Got a call tonight offering $25. Said I needed $30. Just got the email they approved $30 for tomorrow's dinner. Guessing someone flaked.

This MSC has such an unpredictable offer/acceptance pattern (particularly for the last year) that I feel there must be some randomness on purpose. Of course there's always the chance a nearby shopper took it for less, but sometimes I think they're like "We got 40 today across the country. Remove the rest of the listings." And then also "Oh I just noticed no one has been here in 5 months. Time to activate the phone crew!"

It's an example of what happens when a franchisor requires that a franchisee adopt a mystery shopping program. And it's stale. The franchisees generally dislike the program, and it's not cheap to them.

This MSC has had the client for many years -- and there has been little change in any of the program over those years. Sooner or later there will be something that upsets the status quo and either the program will end (as happened for the leading burger seller and a leading Mexican grill) or it will go to another MSC.

Some here may recall that the first example, the leading burger chain, was shopped by this MSC and one of its predecessors. It ended and that was that.

The Mexican grill chain was shopped by a friend of the then chain's owner. One of the better programs, IMHO, as it required paid training at a location with food, attire, cleanliness examples and a very detailed booklet of what was and wasn't acceptable. The report, however, was heavy on narrative with exceptionally picky editors who rejected so much as a missing comma or an Oxford comma. They questioned even the pettiest of things: exactly how many light bulbs were burned out and exactly where were they? Which of the HVAC vents were dusty and exactly how dusty were they? I mean who goes to a fast food place and cares about the lighting let alone takes inventory or quantifies how dusty a vent is?

Another poster here commented about irrational customer behavior being shopped at the many men locations.

And, of course, it takes very little effort for the many men franchisee to identify the shopper based on time, pattern, and matching the data that which the report requires with store data, including videos and, in some stores, photos of the shoppers posted in the employee-only areas.

Edited 4 time(s). Last edit at 07/28/2024 05:04PM by gukka.

I always order the burger and then pull out my wallet and slowly pretend to pull out my credit card and then typically they ask if I want anything else and that is when I told them they want the prize and a drink.