@KokoBWare wrote:
It mattered enough to start a thread complaining about it. Yes, guidelines can be maddeningly non-specific and this MSC's editors can be masters of imposing rules that aren't there. For instance, when Sonic reduced its narrative to something like 200 max characters (it's back "up" to 250 now, I think), I resorted to incomplete sentences on one shop to fit more information: "Carhop friendly. Restroom dirty, had trash on floor, toilet unclean. Hot dog cold, chewy," etc. I got busted down to a 7 and got scolded for that, even though I didn't recall seeing any style rules in the guidelines. But I got paid for the shop. Now I just write everything in complete sentences and they get a lot less information. Works for me.
fiz, look on page three of the guidelines, under 'Arrival and Greeting', #1:@dafizisblue wrote:
Can you tell me where it says that? I searched the page for the word exactly on the guidelines as well as the questionnaire and no where does it say that.
@SueW70 wrote:
The directions on my pick up shop said enter the restaurant EXACTLY at your pick up time.
Well, you'd be wrong. I know of numerous shops for which complete sentences are not necessary in the narrative, as long as you communicate clearly and spell properly. In fact, I did two of them today: Market Force's burger client and Alta360's truck stop client. There are others.@dafizisblue wrote:
I feel like that is different. I feel like if not specified it is implied that mystery shopping should be in full sentences. Usually when you sign up for a mystery shop company they require a narrative in complete sentences proving that you know how to write. I'm not surprised that that was marked down. But I can't find anywhere in my guidelines that say I need to enter at the exact time, so I feel like that's not the same.
You're moving the goalposts now. Is there a Sassie narrative rule book I'm unaware of that encompasses all MSCs using the platform?@dafizisblue wrote:
Yes, there are certain ones. I can't think of any Sassie ones though that allow that though unless it's specified that complete sentences aren't needed.
@sandyf wrote:
And for me exact time is hard to predict when quite a few stores I get receipts from have incorrect times on their end. Even if i used my cell rather than my watch or clock on my car it may be off at least 3 minutes from whatever time the restaurant is using. My TV which is hooked to the internet which should be totally correct shows a time 10 minutes off since I changed to standard time in Oct.
@mystery2me wrote:
I once got an email saying my order was ready, but it wasn;t.
Here is a copy and paste from page 3 of the guidelines:@dafizisblue wrote:
Well it's not that a 10 matters to me. It's that I don't see anywhere in the guidelines that I need to go in at the exact time. One of the questions even asks if you arrive before, exactly or after the quoted time. I don't think I should be marked off for something that is not clear if I am supposed to arrive at the exact time.
@hbbigdaddy wrote:
It is pretty simple...enter at the time in your confirmation. However, if you get a text stating your order is ready, you can enter when you receive that text. Just EXPLAIN it in the comments. My order time was 12:00 (for example). I arrived 3 minutes early because I received a text indicating my order was ready ahead of the "promised" time.
It doesn't need to be that difficult. They are really looking to see if the orders are ready when they are telling people they are ready. If you show up "early", they are worried you are going to mark them down for not being ready on time. I know it doesn't always make sense, but just do what they say or explain in detail what you did and why you did it.