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Finding a client that changed shopping companies

February 03, 2019 05:40PM
I hope I don't make an error in posting, haven't posted before! I loved doing a particular bank shop that I actually opened an account for and was doing ongoing teller shops, in OH. The client has apparently stopped using the shopping company I was working through. Any ideas on how to find out if they are still shopping but changed MS company? Has anyone seen NYCB New York Community Bank shops lately?

Edited 1 time(s). Last edit at 02/03/2019 05:52PM by cszelinski.
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February 03, 2019 05:45PM
You can ask if that client is still shopped. Don't mention who used to shop them. Noone will be able to tell you who shops them, but they can say if they are still shopped.
Sign up with more companies and check their job boards.

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer
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February 03, 2019 05:57PM
Teller shops are one of my favorites, hope you can find them again.

Shopping Idaho and Oregon/Idaho border region.
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February 03, 2019 06:17PM
Haven't seen them lately with the regular company or with any others. A different MS company also recently lost the contract with a bank I was doing teller shops for. There goes a big chunk of moola. I don't think they went to another MSC, but I'll keep looking.

*****************************************************************************
The more I learn about people...the more I like my dog..

Mark Twain
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February 03, 2019 08:18PM
Yes, because of shopping, that is how I found my current bank. Now that it is no longer shopped after they changed their name I'm thinking of ending the relationship.
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February 04, 2019 07:37AM
I live in central Ohio and haven’t heard of this bank or seen it on any shop boards..
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February 04, 2019 02:51PM
You could contact the client explain that you had shopped them and ask that they forward your contact info to their new msc. ( if there is one). This is more tactful than just asking "Who do you now use for mystery shopping?" I would also doubt that email for contact might work depending on who answers it. You may need to send a hard copy letter to somebody up the corporate ladder...I too, was shopping NYCB bank...

Edited 1 time(s). Last edit at 02/04/2019 02:52PM by Arch Stanton.
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