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I Feel Bad About the Report I turned in ...

April 22, 2018 09:08PM
I wouldn't feel badly about that. Someone in a service industry like car sales should have known better and was very likely trained properly, but had gotten away with that behavior for too long to think it mattered.

@Jill_L wrote:

As an Edit: I do feel badly when I have to put things like this in a report. I worry about the employee's job security; I do know that car salesman was fired after the mystery shop and that makes me feel bad. It was justified, but it's still awful
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More About Reports
April 24, 2018 03:33AM
Shopaddict, erring on the side of the company helps.

Also, it helps to know how critically they want the shopper to evaluate. I usually ask myself if this is a “white glove” shop (to get a focus from the start). If in serious doubt, I would consider talking with someone at the MSC.

Never lie or give personal opinions, but remember we can be a tight ___ or we can be the open minded ones.

Sorry about the bad grammar in this post. I’m tired tonight.
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April 24, 2018 04:36AM
But the OP's name is shipaddict...I like ships, LOL.
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