Hey everyone!
I have been shopping now for 6 months so far without incident, I have only received scores of 8 and above, have been paid by everyone, and I am LOVING THIS JOB.
My question is...
How do I complain about or report the neglect of a scheduler?
My questions are not answered, shops have been canceled AFTER I had questions about them received no answer so I completed them.
I do have a perfect 10 record with this measurable company but it is sooo frustrating having to deal with this scheduler. I feel like I am just winging it.
I am also afraid I will somehow eventually end up paying for this schedulers lack of organization, communication, and professionalism.
Who do these schedulers report to?
I do not want this person to "GET IN TROUBLE" I just want to Cover my own self.
I do save EVERY SINGLE shop communication. Is this enough?

Thanks from Portland, Oregon

Schedulers come in two varieties--those employed by the company itself and those who are independent schedulers who are just finding bodies to throw at jobs. I'm not sure that it ever does any good to find someone to express your frustration to at the company. Saving shop communications is good in any event.

I found that for self preservation I needed to stop working with a particular company until the scheduler moved on/was assigned to a different area of the country. In my case I had a shop unfairly rejected for a 'requirement' that was not in any of the instructions sent by the scheduler or in the instructions on the website. My scheduler did not respond after emails spaced 2-3 days apart and phone messages left on the days I did not email. Eventually I got in touch with a scheduler for another area, explained the situation and my scheduler got back to me within hours. Same company, same scheduler, a shopper friend contacted the owner of the company and got no response. My problem got resolved. His problem never did.

This business, like any other, has clients, companies, schedulers and shoppers with relative degrees of competence. Some in each category are excellent, some in each category should find some other line of work. When you find a scheduler, company or client that just doesn't work for you, it is time to move on and find ones that DO work for you.

Hello and welcome mysteryanj. I've worked with smart, funny, responsive and totally professional schedulers. We belong to a mutual admiration society Other schedulers do their job, I do mine, and that's that. A solid working relationship, nonetheless. The third group comprise the non-responders. It's as you say, you may have to wing it, and feel left out on a limb.

Do you have a phone number, in case of 'emergency'? Any other contact info? I wouldn't worry about going over the scheduler's head, or getting the scheduler in trouble. I would proceed judiciously though.

Decide if it's worth the aggravation. If you really want the shop(s) from that MSP, you'll continue, and hope unanswered questions don't come back to bite you. Saving your communication is good.

If you are talking about a company that starts with an M, having flaky offers are common. They offer merchandising and the material is never mailed. They give you a day and date but the date does not fall on the day. You start a job in good faith and after the shop is accepted, they change the guidelines substantially, the same with the mystery shops. They do not download the shop until Thursday and warn that the shop could change or be canceled by the client. The shops are usually a Friday or Saturday.