I just wanted to stop by and say hello to all. I am the Shopper Recruiter for Market Force Information.

We are always searching for quality shoppers throughout the US, Canada, Puerto Rico, and Guam.

I am excited to be a part of this forum!

Best Regards,
Karen Spencer
Shopper Recruiter
Market Force Information
www.marketforce.com

Hello Karen and welcome to the forum.

Welcome, Karen. Have you considered hiring back those shoppers with excellent track records, yet who were unceremoniously dropped from your rolls? That would be good business in my estimation. Your company's reputation takes a beating over this on various mystery shopping forums.

Hi Mantis!

We always reconsider reinstating our mystery shoppers whenever they email a request to our Help Desk at HelpDesk@marketforce.com. Please be sure to include your Shopper ID in the email for quicker reference.

Thanks for your inquiry!
Karen
Shopper Recruiter
Market Force Information
www.marketforce.com

Don u have mystery shopping assignments in India

Hi Poonamkhaitan

I am sorry. We do not currently have mystery shopping assignments in India. You might want to check the Mystery Shopping Providers Association website to find companies that have mystery shops in your area. www.mysteryshop.org

Best Regards,
Karen Spencer
Shopper Recruiter
Market Force Information

Thanks a lot for the information.

I'm interested in becoming a mystery shopper. When and how can I get to work as a mystery shopper?

You've evidently done some research on the internet and found this forum. If you continue researching within this forum, your questions will be answered. Please pull up a chair!

KarenMFI Wrote:
-------------------------------------------------------
> I just wanted to stop by and say hello to all. I
> am the Shopper Recruiter for Market Force
> Information.
>
> We are always searching for quality shoppers
> throughout the US, Canada, Puerto Rico, and Guam.
>
>
> I am excited to be a part of this forum!
>
> Best Regards,
> Karen Spencer
> Shopper Recruiter
> Market Force Information
> www.marketforce.com

Hi Karen,

I just read the sizzling forum list on MFI. I found that if you maintain a great relationship with the schedulers that call you desperately when they need help at the end of the month, they are sad to see you go when the computer cuts people like me who report with integrity. Asking for a review produces a smoke screen without giving the shopper a reason for being cut when the shopper inquires.

I had a digital recorder that proved the manager was being defensive and protective. The truth was told in the report, The incident called for a teaching moment. Market Force taught their employee that abusing customers is ok. The staff did not know I was the mystery shopper, Market Force revealed my description. I use a digital recorder, I never take a note or look at my watch until I get home far from a Mc Donald's employee. I did over a hundred shops for Mc Donalds in the three years I evaluated them.

I go to Five Guys for my burgers and service. I can wait 6 to 8 minutes for quality. The heading on the thread said, "McDonalds cannot handle the truth." How true, How true!

I am grateful for the mentoring and the reality I relied on as I developed my career. I did not attack and push away people who had the integrity to teach me principles. Please seek out the thread I am referring to and bring it to those who are cutting those evaluators who have the integrity to suggest that repeat customers come from happy experiences. When an unhappy experience occurs, teach the defensive manager and employee that they should not kill the messenger. It is harder to find a new customer than it is to keep a present customer happy.

If you do not train people, they will never learn.

Hello Karen,

As author of the post, "MFI Can't Handle the Truth," I concur with ShopNflop's comments. I, too, am one of your "better" shoppers who has been "deactivated." Your suggestion to contact your so called "Help Desk" is totally bogus. You know as well as I do that the reply is simply a "rubber-stamped" generic response.

You apparently came to this forum to recruit "quality" shoppers, yet you let "outstanding quality shoppers" slip thru your fingers and drop them like flies. Your "system" of comparing location shops amongst different shoppers as your reasoning for deactivating seems somewhat hypocritical, since you instruct your shoppers NOT TO compare to other visits, simply to report on the facts of current shop.

In every report there is adequate space for narration and a good shopper utilizes this space to report and justify quite clearly the reasoning for the results given.

I would strongly suggest that consideration be given to revamp and update this so called system you use for the following reasons. I believe the purpose of mystery shopping is to give the client an accurate picture of how their business is running from a customer's perspective. As a step further, it should reflect changes and results that mystery shopping indeed does yield results. Otherwise, it would be a waste of time and money. I have shopped since 2005 and quite honestly have noticed great improvements with this FF chain. Not requiring crew member's names any longer has been beneficial, substancial remodeling of locations has resulted in more positive reporting. Updating locations with flat screen TVs, Wi-Fi, etc. has also had a positive effect. Since 2005, I have observed and reported these significant changes. Realisticaly, these changes and improvements should also have been reflected in your, again, so called system. However, when you COMPARE this reporting with (MFI words) "casual" shoppers, it appears you chide shoppers for honest reports.

IMO, if you continue on this path of losing god quality shoppers, you will quickly find you are left with a sea of "casual" shoppers which will ultimately cause you to loose your client(s). Can you afford that?

I suspect that just about everything I have said here will undoubtedly fall on deaf ears.

RJR, shoppers are like streetcars, always another one coming along. No, MFI will not take to heart anything you have said. To MFI, excellent experienced shoppers are not necessarily what they want. They have easy reports, very little writing required, and they pay low fees. They are a good training ground; they get new shoppers, many of whom tire of them quickly and move on. Most of the more experienced shoppers take a cheap shop for MFI only once in a while, preferring better-paying shops. MFI's system is designed for a large workforce of shoppers with a fast turnover.