I went page by page through the powerpoint presentation but still cannot pass the introductory test- I am starting to think the problem is on their system...So frustrating. Just an FYI- I have subscribed with over 10 companies so I am competent when it comes to these tests, any help is appreciated. Ill put an X near my answers.

1. Which of the following does CRI not specialize in:
a. Mystery Shopping
b. Call Center Monitoring
c. Human Resource Management X
d. IVR/IWR Surveys
2. Corporate Research International creates a customized Auditor training program based on the specific needs and wants of each Client.
a. True X
b. False
3. Which of the following is not true about Mystery Shopping:
a. It provides data for one of the most valuable information management tools available to companies today.
b. It is designed to evaluate things that a ‘regular’ customer would not normally observe (i.e. ‘behind-the-scenes’). X
c. It provides companies with insightful customer feedback.
d. It helps to analyze costly trends and identify opportunities for improvement.
4. Which of the following is not true about Operational Audits:
a. As with Mystery Shops, the individual performing an Operational Audit must not reveal his/her role as an Auditor. X
b. They can be quite time-consuming; sometimes lasting up to 6 hours.
c. The Auditor is sometimes asked to travel and/or perform more than one Operational Audit per day.
d. The information sent to CRI regarding an Operational Audit must be much more detailed than that of a Mystery Shop.
5. Among CRI’s Auditor Standards are Honesty, Integrity, Objectivity, Diligence, Professionalism, and Punctuality.
a. True X
b. False
6. Auditors are required to make a purchase and submit a receipt for which of the following reasons:
a. As proof that the Auditor completed the assignment.
b. To ensure that the assignment was performed at the correct location.
c. To make sure that its date/time matches the date/time on the report.
d. All of the above. X
7. After completing a Client-specific training course, each Auditor must score 90% or better on the test before he/she can become certified to perform an assignment for that particular Client.
a. True
b. False X
8. Which of the following is the minimum rating that each Auditor must maintain in order to perform assignments for CRI:
a. Two thumbs up
b. Three stars X
c. B+
d. Silver Level
9. Submitting false data to Corporate Research International will lead to disciplinary action up to and including prosecution.
a. True X
b. False
10. Which of the following is not true about CRI:
a. We are the world leader in the Mystery Shopping industry.
b. We have experience in various industry settings such as Retail and Restaurant.
c. We outsource our Scheduling and Accounting operations. X
d. We have a reputation of being the best service shop company to work for.

I went through those, they all look correct to me. I always have a time with the CoRI tests too. I put the test on one tab and the presentation on another tab and do it that way. If I still can't figure out what I'm missing I go through each question and then find EXACTLY where it's addressed in the presentation and write down the time it's addressed (i.e. - @ 2m 41sec into the presentation). As I'm doing this, I really pay attention to the wording in the presentation because a lot of times it sounds like one thing when it's really something else. If I fail it again after this, I go back to each spot where the question is addressed and double/triple check. I usually get it right at this point. It takes me 4 or 5 tries sometimes . Hang in there - CoRI is one of my favorite companies to work for, it will be worth it .

Sometimes it is simply the wording. Take another look at 4. Most, if not all, audits for them require revealing yourself. Check the presentation again because it seems that C would be the likely answer since as ICs we pick and choose our assignments, how far we travel and how many we take on.

Hey, I am trying to take this test now and Ive been working on it for about 2 hours. I have checked each answer several times, but to no avail. Did you ever pass your test?



bullnyy Wrote:
-------------------------------------------------------
> I went page by page through the powerpoint
> presentation but still cannot pass the
> introductory test- I am starting to think the
> problem is on their system...So frustrating. Just
> an FYI- I have subscribed with over 10 companies
> so I am competent when it comes to these tests,
> any help is appreciated. Ill put an X near my
> answers.
>
> 1. Which of the following does CRI not specialize
> in:
> a. Mystery Shopping
> b. Call Center Monitoring
> c. Human Resource Management X
> d. IVR/IWR Surveys
> 2. Corporate Research International creates a
> customized Auditor training program based on the
> specific needs and wants of each Client.
> a. True X
> b. False
> 3. Which of the following is not true about
> Mystery Shopping:
> a. It provides data for one of the most valuable
> information management tools available to
> companies today.
> b. It is designed to evaluate things that a
> ‘regular’ customer would not normally observe
> (i.e. ‘behind-the-scenes’). X
> c. It provides companies with insightful
> customer feedback.
> d. It helps to analyze costly trends and
> identify opportunities for improvement.
> 4. Which of the following is not true about
> Operational Audits:
> a. As with Mystery Shops, the individual
> performing an Operational Audit must not reveal
> his/her role as an Auditor. X
> b. They can be quite time-consuming; sometimes
> lasting up to 6 hours.
> c. The Auditor is sometimes asked to travel
> and/or perform more than one Operational Audit per
> day.
> d. The information sent to CRI regarding an
> Operational Audit must be much more detailed than
> that of a Mystery Shop.
> 5. Among CRI’s Auditor Standards are Honesty,
> Integrity, Objectivity, Diligence,
> Professionalism, and Punctuality.
> a. True X
> b. False
> 6. Auditors are required to make a purchase and
> submit a receipt for which of the following
> reasons:
> a. As proof that the Auditor completed the
> assignment.
> b. To ensure that the assignment was performed
> at the correct location.
> c. To make sure that its date/time matches the
> date/time on the report.
> d. All of the above. X
> 7. After completing a Client-specific training
> course, each Auditor must score 90% or better on
> the test before he/she can become certified to
> perform an assignment for that particular Client.
>
> a. True
> b. False X
> 8. Which of the following is the minimum rating
> that each Auditor must maintain in order to
> perform assignments for CRI:
> a. Two thumbs up
> b. Three stars X
> c. B+
> d. Silver Level
> 9. Submitting false data to Corporate Research
> International will lead to disciplinary action up
> to and including prosecution.
> a. True X
> b. False
> 10. Which of the following is not true about CRI:
>
> a. We are the world leader in the Mystery
> Shopping industry.
> b. We have experience in various industry
> settings such as Retail and Restaurant.
> c. We outsource our Scheduling and Accounting
> operations. X
> d. We have a reputation of being the best
> service shop company to work for.