Concerning your query, I do not have any knowledge, but I wished to share a moment from the past.
Several yrs. ago. I received a letter from the company concerning late payment. It was completely devoid of male bovine manure addressing anyone being out-of-town, PayPal errors or a computer virus. Concisely explained was that two large clients had "stiffed" them and they were playing "catch up." I was so impressed, I continued our relationship. Perhaps, as with many companies, the business, considering all aggravation, was no longer desirable.