Bare recently caught my attention with a couple decent paying opportunities at what seems like fun locations in my area. Since these were high reimbursement jobs, I started with a simple and low paying job to test the waters; all went well. Second time, decided to do a phone shop they had recently to confirm no issues. The project manager has come back for a third time asking for 3 days worth of my unedited call logs. Call logs showing a related call were part of the job I agreed to. This seems like too much and they arent going to get this from me. I haven't seen this kind of scope creep with any other company. Is this par for the course with Bare?

Your message is missing a key detail. Did you have failed call attempts where you could not reach the right person? You say they've come back 3 times now...what did they want the other 2 times?

I'm guessing you have done the one they consistently have. If so, I've done that one, and it is the only phone shop for Bare I've done in recent years. Why? Because it is too much work, can stretch for several days, and the pay is very low. I like Bare and I like several of their people, but not their phone shops.

If, indeed, you stated in your report you called on X day and X time and did not reach anybody, and that you called a second time on X day and X time and did not reach anybody, then it is not out of line for them to want to see the call logs IMHO.

Edited 1 time(s). Last edit at 12/13/2023 08:22AM by ServiceAward.

Nope, this is not the same shop you're thinking about. (The one you're thinking of is rightfully a hard pass for me as well). The call logs would be to prove I didnt receive a call from the target business. To which they only originally asked for a 30 minute period and state to redact all numbers that are not the target business, but leave date and time. Which I did as stated per the guidelines and questionnaire. We're now at 4 emails asking me to revise it. I'm wondering if they are having issues across the board with this project.

@rdh601 wrote:

Nope, this is not the same shop you're thinking about. (The one you're thinking of is rightfully a hard pass for me as well). The call logs would be to prove I didnt receive a call from the target business. To which they only originally asked for a 30 minute period and state to redact all numbers that are not the target business, but leave date and time. Which I did as stated per the guidelines and questionnaire. We're now at 4 emails asking me to revise it. I'm wondering if they are having issues across the board with this project.

Okay, this post jogged my memory. I stand corrected. I have done the phone shop you are talking about. In fact, I've done two or three of them back over the summer, I think. I completely forgot about them, though I do remember seeing an email recently they were doing them again.

Since the business did not call you, I understand why they are asking for proof. It might be that the employee who was supposed to call, says they did call. Or, they may have a record on their end showing a call was made. It doesn't mean you did anything wrong, it could be your carrier dropped the call or something in the business' phone system went awry.

I still say send them the call logs. I don't see a big deal about it, honestly. Unless you got a call, and missed it, and you lied about it in the report. I'm not saying you did that, but people do, especially new shoppers and when the MSC doesn't yet know the integrity of the shopper. I understand you didn't "agree" to that, and it is your right to die on that hill. People that die on hills tend to not get paid and sometimes no more work from that company. If I am going to die on a hill over a disagreement with an MSC, it's going to have to be something more than what I view is a reasonable request for call logs where the return call is 90% of the shop.

The OP could send the call logs and redact the phone numbers EXCEPT for the last 4 digits. That would provide a certain measure of privacy and still let the MSC/client determine whether an employee had called.