BJ's Brewhouse gift card compensation

July 12, 2025 03:51PM

A friend and I both did shops at BJ's Brewhouse last month. Normally we receive the gift cards around the 4th the following month. The FAQ site for the program says it should be no later than the 10th. Neither of us have received our gift cards yet. Have any of you who did the same shops last month get your gift cards yet this month? This is separate from the shop fee and is a flat gift card amount regardless of what you spent on your shop. I tried reaching out to the MSC but haven't heard back yet.

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July 12, 2025 04:20PM

My June 10 visit has not yet been compensated either.

July 12, 2025 05:02PM

Normally they are right on time. Don't know what happened this month. Maybe they spent all their time onboarding the chicken finger client they poached from the other MSC?

They had to pull resources over for that?

i'm not too worried.....yet

Also, it could be a problem from the client too. It might not just be on the MSC. If the client is/had issues with generating all the GC for shop reimbursement, that could cause a delay.

July 12, 2025 05:34PM

I have not received mine yet.

July 13, 2025 01:45AM

I did one shop last year (actually such shop sounds like BOGO)> I waited for time they mentioned to get card and nothing has happened. I wrote down the scheduler about such issie and next day I got klink with card.

Shopping Eastern Pennsylvania since 2009

July 13, 2025 06:28AM

I can't.

July 13, 2025 01:48PM

Has BJ’s Brewhouse always been with the same MSC? I swear I went to one in April but there is no record of it with the current MSC.

July 13, 2025 02:00PM

Ive seen them with two different ones. They used to be with the company with the mattress and burger shops.

@Purplepugs wrote:

Has BJ’s Brewhouse always been with the same MSC? I swear I went to one in April but there is no record of it with the current MSC.

Edited 1 time(s). Last edit at 07/13/2025 02:03PM by gigishopper.

July 13, 2025 02:45PM

So I'm glad to know I'm not the only one, then. I tried contacting the general gift card email but will try the schedulers if I don't hear back in a few days.

July 13, 2025 03:46PM

@gene wrote:

I did one shop last year (actually such shop sounds like BOGO)> I waited for time they mentioned to get card and nothing has happened. I wrote down the scheduler about such issie and next day I got klink with card.

Sometimes I feel sorry for editors.

July 13, 2025 04:12PM

And schedulers.

Please don't feed the MSF trolls!

Feeding the MSF trolls bread or other human food is detrimental to their health and the environment. It can lead to malnutrition, disease, and behavioral problems in trolls, as well as water pollution and the spread of pests. Trolls are capable of finding their own food sources and don't require human assistance.

July 13, 2025 06:29PM

Poaching…love it biggie.

Edited 1 time(s). Last edit at 07/13/2025 06:31PM by SBP.

July 13, 2025 06:30PM

How much you want to bet they blame it on the Holiday?

July 13, 2025 10:26PM

I still haven't received mine either. I messaged the scheduler, she gave me the email to the gift card department. I sent multiple emails. I haven't heard from them since.

July 14, 2025 07:52AM

REMOVED

Moderator Note:

Post removed due to violation of forum guidelines "Do not reveal the clients of mystery shopping companies".

July 14, 2025 03:54PM

The gift card team emailed me back to say they were investigating. Hopefully this will be resolved soon.

July 14, 2025 05:57PM

Just got this email from Robin.....

The BJ's gift card(s) for your June shop(s) should be sent out today. We were just made aware of an error that occurred when they tried to send them out. We apologize for the delay and any inconvenience.

July 14, 2025 05:59PM

I would think/hope the process is automated and they were not aware there was a problem until people started reaching out asking where their gift card is. Maybe they will add "process controls" so they know the process worked correctly for future monthly cycles.

I can't imagine someone is manually emailing the GC out to each shopper considering they do at least 3 (dining, bar, takeout) scenarios at each location each month.

July 14, 2025 06:20PM

I have not received mine either

I sent the mystery company a email. The response that I received stated that they sent the gift cards out by the 10th of the following month after the shop. I did the shop on June 16 but like you I have yet to receive a gift card. I sent them another email stating “When should I expect it July 10 (Which is past ) or August 10?”. The response that I got on the second email that I sent them was that they are checking into this.

July 15, 2025 12:04AM

I just received mine. 7/14/25 at 8:00 PM EST

July 15, 2025 12:45PM

How come this restaurant or this MSC gives $ 60 back on an GC and not on the meal it self?

I have never been to an BJ'S Brewhouse before. Is it any good?

July 15, 2025 02:33PM

I am not a fan, but other's may disagree. I do not like it enough to work for a giftcard to return.

@Isaiah4031a wrote:

How come this restaurant or this MSC gives $ 60 back on an GC and not on the meal it self?

I have never been to an BJ'S Brewhouse before. Is it any good?

July 15, 2025 02:58PM

@Isaiah4031a wrote:

How come this restaurant or this MSC gives $ 60 back on an GC and not on the meal it self?

I have never been to an BJ'S Brewhouse before. Is it any good?

So you get the full gift card amount ($60 for some, $100 for others) no matter what you spend on the shop. Order the daily specials (like half off pizza on Mondays or the $13 Mini Pizookie meal deal during the week) to keep the bill as low as possible. You can also earn and use rewards. Even better, you can use that same gift card on a future shop.

Yes, I had to pay for my first meal out of pocket, but even then I bought a gift card at Kroger to earn fuel points. Even after doing 10 or so shops, I still have around $300 in extra gift card funds to use either on my own or with a future shop.

As for the food, it's generally good. They have all sorts of things on the menu and various daily specials. Plus there is beer, and the Pizookies are really good too.

July 15, 2025 03:03PM

@gigishopper

Please convince others to not do them either. That means more for me :-)

BJ's is very popular and has a great happy hour during NFL season. Love that I get happy hour deals all day sunday for the NFL games. Monday and Thursday nights during the entire game too!

If you do an assignment, you might only spend $50. Then you get $100 GC and can do another shop and still have a "freebie."

I probably have over $600 in GC right now. Allows me to go out on my own without having to do a report. Also allows me to gift them to family members or friends for Christmas or birthdays.

@jp43209 is correct, take advantage of half price pizza or the current $13 meal deal promotion that has been around probably for a year now. Happy hour appetizer prices for chips/queso is $4 ($10 regular price).

July 15, 2025 03:35PM

I love BJs!

To further add, the brewhouse/restaurant itself is ok. Based on my past visits, it seems to be hit or miss, based on the location.

July 15, 2025 04:31PM

Have at it! There is one location in my city and its inside of a mall. The service and food are terrible. Most of the patrons are mothers with small children out shopping. I would give it a 1/10 for NFL viewing.

@hbbigdaddy wrote:

@gigishopper

Please convince others to not do them either. That means more for me :-)

BJ's is very popular and has a great happy hour during NFL season. Love that I get happy hour deals all day sunday for the NFL games. Monday and Thursday nights during the entire game too!

If you do an assignment, you might only spend $50. Then you get $100 GC and can do another shop and still have a "freebie."

I probably have over $600 in GC right now. Allows me to go out on my own without having to do a report. Also allows me to gift them to family members or friends for Christmas or birthdays.

@jp43209 is correct, take advantage of half price pizza or the current $13 meal deal promotion that has been around probably for a year now. Happy hour appetizer prices for chips/queso is $4 ($10 regular price).

Edited 1 time(s). Last edit at 07/15/2025 04:31PM by gigishopper.

July 15, 2025 04:52PM

My main issue with the gift cards is I have 4-5 with $10ish leftover since you can only use one gift card per visit. I guess I could get a cheap lunch with the leftovers but that never happens.

July 15, 2025 04:57PM

I think you can use multiple gift cards on one transaction. For dine-in, I think you can checkout and pay yourself using the machine. At least in the States.

July 15, 2025 05:10PM

@canadianghetto wrote:

My main issue with the gift cards is I have 4-5 with $10ish leftover since you can only use one gift card per visit. I guess I could get a cheap lunch with the leftovers but that never happens.

You can give multiple gift cards to the server and have them take care of it. I normally print them out so they don't have to take my phone away to scan the barcodes. I also noticed you can use three gift cards in an online order, so I'll do that sometime if I want to purchase something on my own dime.

July 15, 2025 05:11PM

I am in Texas, just my username haha. When paying using the QR code during the meal it does not allow more than one gift card per transaction. Maybe the server could help with that but seems like a memorable thing with someone having multiple BJs gift cards.

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