The man from Berlin - almost

Hi there!

I've been involved with mystery shopping since 2006 and have performed it acros several countries in northern Europe.
Most of the MSC's I work for are also in the US and often have the same advantages/disadvantages on both sides of the Atlantic it appears.

I have done phone calls, web chats, retail, hospitality (hotel, restaurant, bar, pub and fast food) and mystery passenger evaluations as well as some audits.

I enjoy reading the posts on here and hope I, in some small way, can contribute a little as well.

- Nick
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Shopping the UK, Denmark and Sweden as well as elsewhere at times.

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Welcome, and we look forward to hearing more from you.
Welcome! Having shopped several countries there are advantages for all countries. The things important in one country are overlooked in another. But it is interesting to find those. Pay is similar I have found. The word "thanks" is accepted in the US while in another country is never enough of a closing remark. Never! Interesting. Then while in one Mickeys in France even a thanks was not the norm. Nothing! When asking the counter person if a burger had tomatoes on it their response, you get what you see on the board.! Can I have it without? No you get what you see.
Thank you barbage and CANADAMOMMY!

It is indeed interresting to see the difference between countries.

Even within Denmark, a huge country with it's 16,562.1 sq mi ;-)
a cashier or customer at a supermarket in the four larger cities is regarded as very weird if they greet each other, but in the province the opposite is the case.
In Sweden you'd often say a bit more and in Germany and the UK you'd basically always would say more. In Germany the hello/goodbye greeting also differs according to which part of the country you are in. In the south you'd say "Grüß Gott", meaning God bless, when you're done and leaving for instance.

The French can be very strange in my opinion as well. I love the country, but some of their standards and views on service are seemingly very strange. Did get good and very patient service at a SFR phone store, by US/UK standards, last year though.

The US way of almost always tipping, or expecting a tip, is also very different from the norm in Europe. France is probably the country where tips are most likely expected in addition to any bill or service, but it is still considered something that reflects what you thought of the service you received.

- Nick
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Shopping the UK, Denmark and Sweden as well as elsewhere at times.
Welcome to the forum, Naar!

~Ceridwyn
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