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Shops don't save even when I hit save

April 13, 2024 12:43AM
I have done about 10 MS. It is taking forever to do them because even though I regularly hit save for later, I'd say most of the time I have to reenter pictures and narration as it didn't save. Sometimes I get a red message saying to login again as they can't locate the shop or something like that, sometimes that happens when I hit submit. I can't believe that most of the time when I am entering data into an audit that it wouldn't save. I am hoping I am doing something wrong as this takes way too long to be worth my time.
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April 13, 2024 01:18AM
You didn't mention what MSC/platform you're using, so the only advice I can give is that if it's a Sassie-based MSC, make sure you save your work often. (I typically save after each section, especially if it contains narratives.) It'll time out after 30 minutes.

Hopefully, others will chime in regarding ISS/Presto/etc.

If your path dictates you walk through hell, do it as though you own the place. -unknown
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April 13, 2024 01:02PM
@drdoggie00 wrote:

You didn't mention what MSC/platform you're using, so the only advice I can give is that if it's a Sassie-based MSC, make sure you save your work often. (I typically save after each section, especially if it contains narratives.) It'll time out after 30 minutes.

Hopefully, others will chime in regarding ISS/Presto/etc.
I don't know which platform I am using, to be honest. They are all different MSC companies, though. I do believe almost all the ones I use are Sassie based. I save every two minutes because I'm scared LOL I wonder if it's somehow user error. I use an ipad or a laptop, and even if I'm on my home wifi I have this issue. I have a MS today and am going to pay more attention to what I may be doing wrong. It stinks cuz it's so convenient to use the ipad in my car but sooo frustrating.
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April 13, 2024 01:14PM
Try using a different web browser when you enter the reports. I have found that Chrome usually works best with Sassie, but if that is what you are using try something else.
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April 13, 2024 01:17PM
I think you may be on to something! I don't use chrome, the default on my phone and ipad is edge. I will try Chrome tonight on my laptop. Thanks for the help!
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April 13, 2024 02:14PM
I hope it works! Good luck!
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April 13, 2024 03:12PM
If you are trying to enter data and saving it before the shop date, Sassie will not allow you to save it. But the error message will tell you it's before the shop date.
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April 13, 2024 10:07PM
i just finished my shop on chrome and I HAD NO ISSUES!! This is a game changer. I typed a bit then saved a few times, and never had any issues. This was with RBG. I have ISI on Monday and am hopeful if I stay away from Edge I won't be getting those horrible messages and my work will be saved. Thank you for the suggestion @KSSPete!
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April 14, 2024 08:18PM
@Tiffany0921 wrote:

i just finished my shop on chrome and I HAD NO ISSUES!! This is a game changer. I typed a bit then saved a few times, and never had any issues. This was with RBG. I have ISI on Monday and am hopeful if I stay away from Edge I won't be getting those horrible messages and my work will be saved. Thank you for the suggestion @KSSPete!

Glad to hear it worked out!
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April 14, 2024 08:37PM
Pete is one of the best.
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April 14, 2024 09:29PM
@wrosie wrote:

Pete is one of the best.

Aw, thank you!
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